Branch Operation Specialist; Public Benefits Specialist, Entry Dallas

Branch Operation Specialist (Public Benefits Specialist, Entry)

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity.

• Create a welcoming environment for the public with friendly, respectful, professional, and courteous service.
• Answer phones and provide client information regarding programs and case‑specific details.
• Enter incoming tasks into the database and create working batches.
• Process administrative tasks in One System related to eligibility.
• Explain procedures, including applying for benefits, providing documentation and requesting grievance or hearings.
• Perform specialized activities requiring independent judgment based on laws, rules, policies, and procedures within TANF, SNAP, ERDC, TA‑DVS, and medical programs.
• Screen eligibility for all ODHS programs and provide applicants with procedural information for application.

• Two years of experience working in a reception area or call center, including data entry, ensuring application information is complete and accurate, and completing necessary documents.
• Associate degree in Behavioral Science, Social Science or a closely related field AND six months experience in a busy reception area or call center.
• Equivalent combination of education, training and experience relative to the class concept.

• Experience providing good customer service and interpreting, applying, and explaining rules and regulations.
• Experience providing general program information.
• Experience using strong communication skills with a diverse population.
• Experience applying critical thinking skills.
• Experience using problem‑solving techniques to de‑escalate situations.
• Experience scheduling appointments and navigating computer databases with attention to detail.

• Cost of Living Adjustments.
• Annual salary increases up to the top of the salary range.
• Comprehensive benefits package.
• Possible eligibility for the Public Service Loan Forgiveness Program.
• Veterans’ preference information.

Work hours:

8:00a.m. – 5:00p.m., Monday to Friday (PST). Occasional overtime and flexible scheduling may be required. Employees may work in an office environment with certain noise levels and high volume of computer work. A valid driver’s license is required for travel and use of state vehicles.