Specialist Center

Specialist Support Center

At our Company, we grow People, Brands, and Businesses! We are seeking a dynamic Specialist Support Center to provide key operational support to multiple divisions within the Company family to aid in the execution of client projects. This position involves direct inbound communication with field representatives across multiple divisions requiring job-related support.

• Full-Time Benefits (Medical, Dental, Vision, Life)
• 401(k) with company match
• Training and Career Development
• Generous Paid Time-Off

• Serve as a direct point of contact for Field Representatives and their management team(s).
• Provide an exceptional level of customer service and assistance with questions, concerns, and inquiries about programs or services.
• Resolve Field Representatives' complaints according to guidelines established by the company.
• Conduct additional research to resolve questions, concerns, or issues when required.
• Follow up with a Field Representative or Field Manager until a question is answered or an issue is resolved; when necessary, escalates a concern/issue to upper management to achieve final resolution.
• Take inbound calls and place outbound calls supporting multiple divisions.
• Accurately log call details to provide key information to internal and external client teams.

• High School Diploma or GED or equivalent experience (required);
  Associate’s Degree or equivalent job-related experience in inbound customer service call center preferred.
• 2-5 years of experience in customer service; inbound customer service call center experience preferred.
• Ability to complete multiple duties with accuracy while shifting between tasks with frequent interruptions and competing deadlines.
• Well organized, detail-oriented, and able to handle a fast-paced work environment.
• Good interpersonal skills.
• Strong written and verbal communication skills.
• Strong computer skills, including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web browsers.
• Team building skills.

The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. The Company shall provide reasonable accommodations for individuals with known disabilities to enable applicants or employees to apply for employment, perform essential functions of the job, or enjoy benefits and privileges of employment as required by law.