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Airport Operations & Customer Experience Lead

Job in Dallas, Dallas County, Texas, 75215, USA
Listing for: Dallas Fort Worth International Airport (DFW)
Full Time position
Listed on 2026-07-14
Job specializations:
  • Customer Service/HelpDesk
    Airport Operations & Services
Salary/Wage Range or Industry Benchmark: 55000 - 75000 USD Yearly USD 55000.00 75000.00 YEAR
Job Description & How to Apply Below

Dallas Fort Worth International Airport (DFW) is seeking an IOC Specialist to provide service delivery coordination and situational awareness during regular and irregular operations. You will operate and monitor the 311 system, coordinate ACES and supervisors, and support airport customers across multiple areas including ground transportation, parking, and security procedures.

The role requires strong customer service, communication, and the ability to work rotating shifts.

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