Specialist Center

Summary

Specialist Support Center

At our Company, we grow People, Brands, and Businesses! We are seeking a dynamic Specialist Support Center to provide key operational support to multiple divisions within the Company family to aid in the execution of client projects. This position involves direct inbound communication with field representatives across multiple divisions requiring job-related support.

Take this opportunity to join North America’s leading business solutions provider and build your career working with amazing people in a growing industry! Apply today!

• Full‑Time Benefits (Medical, Dental, Vision, Life)
• 401(k) with company match
• Training and Career Development
• Generous Paid Time‑Off

• Serve as a direct point of contact for Field Representatives and their management team(s).
• Provide an exceptional level of customer service and assistance with questions, concerns, and inquiries about programs or services.
• Resolve Field Representatives’ complaints according to guidelines established by the company.
• Conduct additional research as required to resolve questions, concerns, or issues.
• Follow up with Field Representative or Field Manager until a question is answered or an issue is resolved; when necessary, escalated to upper management for final resolution.
• Take inbound calls and place outbound calls supporting multiple divisions.
• Accurately log call details to provide key information to various internal and external client teams.

• High School Diploma or GED or equivalent experience required;
  Associate’s Degree or equivalent job‑related experience in inbound customer service call center preferred.
• 2‑5 years experience in customer service, inbound call center preferred.
• Ability to complete multiple duties with accuracy while shifting from one to another with frequent interruptions and competing deadlines.
• Well‑organized, detail‑oriented, able to handle fast‑paced work environment.
• Strong written and verbal communication skills.
• Good interpersonal skills.
• Strong computer skills including Microsoft Office suite and web browsers.

Office / Sedentary:
The incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Requires ability to sit for extended periods of time (66%+ each day), hear the telephone, enter data on a computer and may also lift up to 10 pounds.

The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.