Call Center Specialist

Excited to be growing our team! We are in need of a Call Center Specialist who loves to chat with patients, is a scheduling rock star, and has a great phone ettiquette. We have a great team and can't wait to meet you!

Responsibilities:

Answer incoming calls and respond to customer inquiries in a professional and courteous manner

Provide accurate information about services to customers

Perform data entry and maintain customer records in the system

Assist with resolving customer complaints or issues

Follow call center scripts and procedures to ensure consistency and quality of service

Collaborate with team members to achieve call center goals

Handle customer inquiries via email or chat if necessary

Skills:

Excellent phone etiquette and communication skills

Proficient in data entry and computer systems

Previous experience in a call center or customer service role is required

Dental office experience is preferred

Knowledge of dental office procedures is a plus Bilingual in English and Spanish is highly desirable

Ability to analyze customer needs and provide appropriate solutions

Multilingual abilities are a plus

Job Type: Full-time Benefits:401(k)401(k) matching

Dental insurance

Flexible schedule

Health insurance

Life insurance

Paid time off Vision insurance

Schedule:

8 hour shift

Monday to Friday Ability to Relocate:

Dallas, Tx 75201:
Relocate before starting work (Required)

Work Location:

In person

Requirements

Previous call center experience

Dental experience strongly preferred
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