Float Personal Banker - Ann Arbor, MI area

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Provide outstanding customer service for daily transactions, inquiries, and problem resolution in accordance with Fifth Third Bank policies.

Promote a superior customer experience by consistently applying key customer experience behaviors such as friendliness, can‑do attitude, and a willingness to help.

Develop rapport with customers, maintain knowledge of account ownership, and answer or find solutions to customer questions.

Conduct surveys and referrals, achieving sales targets set by management, and refer customers to the appropriate business partners for product and service opportunities.

Maintain compliance with the Bancorp Code of Business Conduct and other related policies, ensuring confidentiality of customer business, and act responsibly with a positive customer experience.

Manage daily office responsibilities, including balancing records, identifying and correcting outages, and supporting the platform team for efficient office operations.

Maintain current knowledge of bank policies and financial‑center procedures, and promptly incorporate any changes.

Handle consumer and business customer problems with professionalism, directing more complex issues to the Lead Customer Service Representative or other leadership.

Use banking tools, dashboards, and referral tracking systems consistently each day.

Continuously increase knowledge and skills through self‑motivation, formal education and training programs.

None.

High school diploma or GED.

Experience with extensive cash handling and advanced math.

Professional and confident demeanor in public contact, with strong oral and written communication.

Ability to read and write competently in both oral and written form.

In‑depth knowledge of retail policies and procedures, normally acquired with at least 2 years of CSR experience.

Initiative, sound judgment, decision making, diplomacy, and tact in problem resolution.

Team orientation and positive interaction with co‑workers and management.

Flexibility in scheduling.

SAFE Act registration via the Nationwide Mortgage Licensing System at the time of employment.

Normal office environment with frequent computer use. Travel to various financial centers within the market is required.

Ann Arbor, Michigan 48103

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.