Account Associate

Entry‑Level Collections Agent – Start Your Career Today!

Full‑Time & Part‑Time roles available. In‑Office only in Dallas, TX (must live within 30 miles).

Start your new career path with Westlake Financial and get promoted within 6 months. Build a long‑term career in the auto‑finance industry.

• Competitive base pay up to $15/hr.
• Performance bonuses: up to $1,500+ per month (full‑time) or $750+ per month (part‑time).
• Potential total compensation $31,200–$49,200+ (full‑time) or $22,620–$31,620+ (part‑time).
• Promotion eligible in as little as 6 months.
• Join the largest privately‑held auto‑finance company in the U.S.

• Connect with customers via outbound calls using our auto‑dial system.
• Set up payment plans for early delinquent accounts and help customers get back on track.
• Answer inbound calls and provide friendly, professional support.
• Use communication skills and empathy to find fair, personalized solutions.
• Follow company guidelines to ensure every interaction is handled properly.
• Meet and exceed daily and monthly performance goals.
• Handle inbound customer calls, addressing service and collection needs.
• Work with customers to find and arrange collection solutions for individual accounts.
• Be a dependable team player in a positive, supportive environment.

• Excellent communication and negotiation skills.
• Strong listening skills and a genuine desire to help customers.
• Ability to thrive in a fast‑paced call center environment.
• Good communication, listening, and problem‑solving skills.
• Basic to intermediate computer knowledge.
• Reliable attendance and flexibility for evenings, overtime, and weekends.
• Type a minimum of 35 WPM.
• Proper grammar and email etiquette.
• Teamwork awareness and interpersonal skills.
• High‑school diploma or GED preferred.
• Auto collections experience preferred (not required).
• Bi‑lingual Spanish welcomed but not required.

• High School Diploma or GED preferred.
• Good communication, listening, and problem‑solving skills.
• Basic to intermediate computer knowledge.
• Reliable attendance.
• Proper grammar and email etiquette.
• Type a minimum of 35 WPM.
• Ability to work under time constraints and daily deadlines.
• Good interpersonal skills and teamwork awareness.
• Willing and able to work a flexible schedule, including evening shifts, overtime and weekends.
• Bi‑lingual (Spanish) is welcomed but not required.
• Auto Collections experience preferred.

• Daybreak or other retail consumer servicing systems.
• Cisco or other auto dialer systems.
• Web navigation and/or web‑based applications.
• Personal computer:
  Microsoft Word, Excel, and Outlook.
• Comfortable using a keyboard and number pad for data entry.

• Medical, Dental, and Vision Insurance
• 401(k) with company match
• Employee Stock Ownership Program
• Paid vacation, sick days, and holidays
• Life and Disability Insurance
• Wellness Programs + Gym Access (Dallas office)
• Discounts on entertainment, tech, and travel
• UKG Wallet (early wage access)
• Career growth & advancement support

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws, including The City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

We are an equal‑opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative.

Equal Opportunity Employer.

For further information about your rights, please review the Know Your Rights notice from the Department of Labor.

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