Patient Coordinator

Position: New Patient Coordinator
## New Patient Coordinator Apply locations:
Dallas, TXtime type:
Full time posted on:
Posted 6 Days Agojob requisition :
9708

Looking for a position that makes you smile?

We’re seeking a
** New Patient Coordinator
** to join our growing team.

Responsible for handling incoming calls from new patients to schedule new patient appointments, work reports for Clinics as assigned by leads, and follow up on non-scheduled calls. Also responsible for clear and detailed notations on accounts and communication via email and chat with our clinical locations.

** How you’ll make us better:
*** Follow New Patient Intake form when scheduling appointments
* Respond to inquiries in a courteous and timely manner, utilizing proper grammar and verbal skills
* Provide optimal patient experience by effectively scheduling new patient appointment
* Follow up with patients who did not schedule on first call
* Work as a consultative partner to your clients, building rapport and providing direction
* Communicate clearly and frequently with clinics
* Quickly report system/software issues to management for resolution
** Your special skills:
*** Ability to establish and maintain good working relationships with customers and coworkers
* Ability to work independently with limited supervision
* Ability to communicate effectively verbally and in writing
* Ability to listen and understand information verbally and in writing
** Prerequisites for success:
*** High school diploma or equivalent required
* Bilingual preferred, but not required
* Dental field experience a plus, but not required
* Call Center experience a plus, but not required
* Basic Knowledge of using computer systems, which may include software programs, entering data or processing information
* Basic Knowledge of digital applications including web, email, chat, text, etc.
* Basic Knowledge of principles and processes for providing customer service
** We saved the best for last.
** In exchange for the dynamic contribution you’ll bring to our team, we offer:
* Competitive salary
* Medical, dental, vision and life insurance
* Short and long-term disability coverage
* 401(k) plan
* 3 weeks paid time off in your first year + paid holidays
* Discounts on braces and clear aligners for you and your family members
** Why Smile Doctors?
** As the nation’s leading Orthodontic Support Organization, Smile Doctors is shaping the future of orthodontics through strategic partnerships with top local doctors. We provide best-in-class support services so our partner orthodontists can focus on what they do best — driving extraordinary treatment outcomes and providing patients with an unmatched experience.

With hundreds of partnered practices across the nation, our synergistic approach has made us the fastest-growing organization in our industry and produced an ever-expanding need for top talent as we continue our unprecedented trajectory. To us, there’s no such thing as “top of our game.” We’re always climbing higher — together. And as our business grows, there’s plenty of room for our team to grow their careers, too.

Our dynamic support services team is comprised of world-class professionals whose diverse experiences drive innovation and development. Together, we are committed to passionately helping others achieve their best, most confident smiles.
* This is the perfect opportunity to grow with an expanding organization! Apply today!
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