Patient Service Agent

We’re seeking a Patient Service Agent to join our growing team.

• Acquire patient and issue-related information and enter call-tracking database
• Respond to inquiries in a courteous and timely manner, utilizing proper grammar and verbal skills
• Provide optimal patient experience by effectively resolving issues on a patient’s first call
• Coordinate appointment schedule
• Take payments
• Use multiple computer applications concurrently, maneuvering through their respective functions
• Work as a consultative partner to your clients, building rapport and providing direction

• Skilled in establishing and maintaining good working relationships with customers and coworkers
• Ability to work independently with limited supervision
• Ability to communicate effectively verbally and in writing
• Ability to listen and understand information verbally and in writing

• High school diploma or equivalent required
• Bilingual preferred, but not required
• Dental field experience a plus, but not required
• Call center experience a plus, but not required
• Knowledge of using computer systems (e.g., software programs, entering data, processing information)
• Knowledge of digital applications including web, email, chat, text, etc.

• Competitive salary
• Medical, dental, vision and life insurance
• Short and long-term disability coverage
• 401(k) plan
• 3 weeks paid time off in your first year + paid holidays
• Discounts on braces and clear aligners for you and your family members