Airline Passenger Service Agent, Bilingual Cantonese

• As an Agent, Passenger Service, you will be responsible for providing a wide range of customer service functions related to airport and passenger operations.
• This includes assisting passengers with reservations, tickets, baggage handling, and general travel information.
• You will ensure smooth boarding, deplaning, and ticket validation, while also handling lost and found inquiries, baggage claims, and airfreight shipments.
• Additionally, you will help maintain compliance with security protocols and contribute to overall operational efficiency.

• High school diploma or GED equivalent
• At least 1 year of experience in customer service or related field
• Ability to work varied shifts, including weekends, holidays, and nights
• Strong verbal and written communication skills
• Ability to lift and handle baggage weighing up to 50 lbs
• Basic computer proficiency, including the ability to input data and use relevant software
• Stay up to date with recurrent training as assigned
• Ability to obtain and maintain an airport security badge
• Ability to read, write, and speak the English language

Demonstrates strong customer service skills in airport and passenger operations, ensuring compliance with security protocols and operational efficiency. Proficient in handling reservations, baggage claims, and providing travel information while maintaining effective communication.