Full-Time Customer Service Representative

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We’re looking for
Customer Service Representatives
to join our team and provide
inbound support, help desk assistance, technical troubleshooting, and back-office processing
for both commercial and public sector clients.

In this role, you’ll handle
inbound inquiries
, resolve product and process-related questions, troubleshoot basic technical issues, and professionally represent some of the
world’s most recognizable brands
.

This is an
entry-level position with paid training
perfect for candidates who are dependable, eager to learn, and passionate about delivering exceptional customer experiences.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Key Responsibilities:

• Manage
  inbound and outbound customer contacts
  in a courteous, professional, and timely manner
• Listen actively to customer concerns, identify needs, and provide accurate solutions
• Research internal systems to locate information; collaborate with other teams as needed
• Accurately
  document and process claims, inquiries, and updates
  in company systems
• Follow
  scripts, policies, and procedures
  while maintaining professionalism and empathy
• Troubleshoot customer issues and strive for
  first-call resolution
• Escalate unresolved or complex issues to the appropriate staff or managers
• Protect customer confidentiality and handle sensitive data responsibly
• Attend training sessions, stay updated on program changes, and maintain product knowledge
• Meet
  attendance, reliability, and performance standards
  consistently

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

Required

• 18+ years old
  with a
  high school diploma or equivalent
• Strong
  English communication skills
  (oral and written)
• Typing speed of
  20+ WPM
  with accuracy
• Experience with
  data entry, Windows PC applications, and Microsoft Office Suite
• Reliable
  wired high-speed internet
  (20 Mbps+ download)
• Highly reliable, punctual, and motivated with a strong
  work ethic
• Excellent
  organization, problem-solving, and conflict resolution
  skills
• Customer-first mindset:
  empathetic, patient, and responsive
• Ability to
  multi-task, self-manage, and stay focused
  in a fast-paced environment
• Team-oriented with
  strong interpersonal skills

Preferred (Not Required)

• 1+ year of experience in
  customer service, tech support, inside sales, back-office support, chat, or administrative roles
• Prior
  state or federal work experience
• Previous
  contact center experience

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
• Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
• Retirement Savings: Secure your future with retirement savings programs, where available.
• Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
• Life Insurance: Access life insurance options to safeguard your loved ones.
• Supplemental Insurance: Accident and critical illness insurance
• Career Growth: With a focus on internal promotions, employees enjoy significant…