More jobs:
Global Head of Customer Success & Renewals
Job in
Dallas, Dallas County, Texas, 75215, USA
Listed on 2026-08-10
Listing for:
Semrush
Full Time
position Listed on 2026-08-10
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management
Job Description & How to Apply Below
Semrush is seeking a Global Head of Customer Experience & Support to lead Customer Success, Professional Services, and Renewals worldwide across Direct, Channel, and Data‑as‑a‑Service motions. You will report to the Chief Sales Officer and own onboarding, adoption, value realization, and renewals for key accounts.
You’ll turn world‑class product capability into measurable business outcomes, guiding executive reviews, scaling the global CS operating model, and driving ARR growth through retention
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