Customer Support Specialist

At Techni-Tool, a premier CNC Machining and Industrial Tooling Distributor, we blend innovation with excellence. Our team is expanding, and we’re seeking passionate, result-driven professionals to join us in redefining industry standards.

ESSENTIAL FUNCTIONS

Essential Functions Statement(s)

• Monitor ALL open purchase orders and sales orders
• Continuous contact with Vendors/Suppliers to ensure that orders are shipped and/or received in a timely manner
• Maintain communication with Customers and Sales personnel with updates on item delivery status.
• Timely notification of Customers/Vendors and Company personnel if critical shipments are late
• Work with Vendors and Customers to solve any issues that would delay shipments and deliveries
• Work with our warehouse and vendors to ensure that all items are delivered and free of defects.
• Manage updates and notes in ERP system for outstanding orders.
• Prioritize Red (Critical) orders with expediency for delivery to customers/warehouse
• Monitor and respond to incoming customer and vendor calls and e-mails
• Customer quote processing and follow-up
• Manage customer order report and VMI ordering
• Verify and monitor purchase and sales orders including expediting and tracking orders
• Print pick tickets and customer order acknowledgements
• Assist in Customer returns or refurbishment
• Interact with vendors regarding products and pricing
• Negotiate with vendors and customers on pricing

THE INDIVIDUAL WE SEEK

• Trustworthy & Reliable:
  Uphold our value of 'Lead with Trust', ensuring dependability in every customer interaction and operation.
• Customer-Centric:
  Be the epitome of 'Customer First', where every decision and action taken prioritizes customer satisfaction and success.
• Proactive Innovator:
  An unwavering spirit that seeks to 'Embrace Innovation', improving operations and customer experiences.
• Collaborative Spirit:
  Engage in 'Long-term Partnerships', both with our customers and internal teams, fostering an environment of mutual growth.
• Lifelong Learner:
  Assimilate our principle of 'Continuous Learning', perpetually seeking knowledge and insights to propel personal and organizational growth.

YOUR QUALIFICATIONS

• Customer Oriented
  - Ability to take care of the customers’ needs while following company procedures.
• Detail Oriented
  - Ability to pay attention to the minute details of a project or task.
• Experience in Industrial Distribution, CNC Machining, Inside Sales in related field/industry preferred.
• Proficiency in Microsoft Office Suite required.
• ERP System experience preferred.

GROWTH AND DEVELOPMENT

• Thrive in our ‘People Over Profit’ culture, where your growth is our priority.
• Explore diverse career paths within Techni-Tool, with support for cross-departmental advancement.

OUR COMMITMENT TO INCLUSIVITY

• Techni-Tool is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
• Reasonable accommodation is available to ensure individuals with disabilities can excel in their roles.

Job Type: Full-time

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Vision insurance
• Quarterly Performance Rewards

Experience level: 1 year

Shift: Day shift

Job Type: Full Time

Pay: $50,000.00 - $55,000.00 per year

Weekly day range:
Monday to Friday

Work setting:
In-person / Office

Education:

High school or equivalent (Required)

Experience:

related field/industry: 1 year (Preferred)