Call Center Collections Representative

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Are you a persuasive communicator who thrives in a results-driven environment? We’re seeking
Collections Representatives
who are professional, empathetic, and motivated to help customers resolve outstanding balances while maintaining respectful and solution-focused interactions.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

• Customer Outreach
  :
  Contact customers via phone and email regarding overdue accounts to discuss balances and payment options.
• Negotiation
  :
  Work with customers to establish realistic and effective
  repayment plans
  or settlements.
• Follow-Up
  :
  Monitor and follow up on missed payments and broken promises to pay.
• Account Management
  :
  Update customer records, payment statuses, and notes in the system accurately and promptly.
• Compliance
  :
  Ensure all collection activities comply with
  regulatory standards
  , including debt collection laws and company policies.
• Documentation
  :
  Maintain detailed and organized records of all interactions and collection efforts.
• Performance Goals
  :
  Consistently meet or exceed
  daily and monthly collection targets
  .

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Must be
  18 years or older
• High school diploma or
  GED required
• Bilingual in English and Spanish
  (required)
• Strong
  negotiation and conflict resolution
  skills
• Ability to remain
  calm, professional, and empathetic
  under pressure
• Familiarity with
  debt collection laws
  and best practices is a plus
• Previous experience in
  collections, customer service, or call center
  environments preferred

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
• Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit…