Client Success Manager
Listed on 2026-08-18
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Customer Service/HelpDesk
Customer Success Management, Client Relationship Management
Job Title
Customer Success Manager
Job DescriptionJPV is the team responsible for Just Park's U.S. "Everyday Parking Products", including valet, on demand mobile payments, enforcement, and business intelligence. The CSM at JPV owns client success delivery for a portfolio of accounts across our U.S. Everyday Parking Products. The role operates as an individual contributor, reporting to the Head of Customer Experience and working closely with Engineering, Product, and the Commercial team.
What defines success in this role is product fluency across the JPV suite, consistent account health management, and the ability to represent the customer's voice credibly, both internally and with clients.
The role sits within a lean CX function where standalone operating material is still being built. A CSM in this seat is expected to contribute to that material as it develops and to build their own product fluency proactively, rather than waiting for a fully formed playbook to arrive.
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