Salon Coordinator - Client Services

Overview

Salon Coordinator – Osgood O’Neil Salon

Are you a master of first impressions with a passion for the beauty industry? Must have high-end luxury customer service experience. If you can pair a genuine smile with the ability to multitask in a fast-paced, luxury environment, you may be the perfect fit for Osgood O’Neil Salon.

As a Salon Coordinator, you are more than a receptionist—you are a brand ambassador. You will manage the guest experience from start to finish, ensuring every client feels welcomed, informed, and pampered.

• Guest Relations:
  Greet every guest with warmth and professionalism; manage check-in/check-out seamlessly
• Expert Guidance:
  Educate guests on our premium product lines, including Davines and Oribe
• Strategic Scheduling:
  Handle high-volume calls with courtesy, managing complex calendars and prioritizing "pre-booking" to support our stylists' growth
• Operational Excellence:
  Utilize Point of Sale (POS) software for transactions, maintain a balanced cash drawer, and ensure daily reports are 100% accurate
• Salon Support:
  Maintain a pristine, organized facility and assist floor staff and management with daily operational needs

• Happy Guests:
  Clients leave feeling satisfied, well-educated on products, and excited for their next visit
• Team Reliability:
  You are the "go-to" person your team can count on during the busiest hours
• Pristine Environment:
  Your workspace and the retail gallery remain in "photoshoot-ready" condition

• Experience:
  
  Previous customer service experience is a must
• Availability:
  Full-time (40 hours/week). Must be available for evening and weekend shifts (including shifts past 7:00 PM and 8:00 PM)
• Physicality:
  Ability to stand for long periods and navigate stairs comfortably
• Tech-Savvy:
  Comfortable learning and using salon booking and POS software
• Compensation:
  Starting hourly rate is negotiable based on your level of experience

We value our employees and provide a robust benefits package for full-time staff:

• Health & Wellness:
  Medical, Dental, and Vision insurance
• Security: 401K plans and Employer-Sponsored Life Insurance
• Work-Life Balance:
  Paid Time Off (PTO)
• Perks:
  Generous discounts on world-class products and salon services