Customer Service Specialist

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Clerical Dallas, TX, US

Make an Impact as a Customer Service Specialist

You will work within Child Care Assistance a program of Child Care Group  that manages child care subsidies in support of working parents, and quality initiatives to improve the early education for children throughout Dallas, Jefferson, Harden and Orange counties in Texas. Your role will be to provide high levels of client service, problem resolution, and education to families regarding Child Care Group ’s services.

Why work for Child Care Group ?

Founded in 1901, Child Care Group ’s (CCG) mission is to champion a strong early childhood system that teaches children and parents, trains early childhood professionals, and assists families. Child Care Group  believes that children do better as their parents do better. When families thrive, communities succeed.

Child Care Group  offers a generous benefits package including Paid Parental Leave, (12) Company Holidays, 401(k) match, Paid Time Off, Medical, Dental, Vision and more!

You are a great fit for the role because you identify with the CCG SPIRIT, our core values:

SERVICE – Lead with a servant’s heart

PROFESSIONALISM – Perform our best every day

INTEGRITY – Do what is right

RESPECT – Treat each other the way we wish to be treated

TEAMWORK – Communicate and collaborate to achieve our goals

• Answers incoming calls andfacilitateswalk-inclientsin a calm and professional manner.
• Researches and assesses client needs asking questions to obtain a clear understanding of client needs to make the appropriate recommendations.
• Determines and takes appropriate actionto meet client needs. This can include but is not limited toplacing clients on thechild care waiting list, mailing out forms and documents,transferring to other providers, requesting attendance cards, updating address and contact information, and providing guidance forlocatingquality childcare.
• Provides client service through education and offers solutions.
• Interprets and communicates federal and state policies and procedures to clients in an understandable manner.
• Educates new clients entering the program.
• Offers solutions for other related issues clients might be facing –example;if they are not eligible, offer alternatives that they may be able explore.
• Performs other duties as assigned and will provide back up support to other specialists
• Assists with special projects and performs other duties as assigned.

• High School Diploma or equivalent;associate’s or bachelor’sdegree preferred;
  Child Development experience a plus
• One or more years in a customer service environment required
• Ability to comfortably handle large call volumes daily and able to work in a fast-paced atmosphere
• Strong computer skills –proficiency in Outlook mail and calendar, Microsoft Word and Microsoft Excel required
• Work in a team environment and be a team player
• Possesses efficient organizational and time management skills
• Ability to problem solveutilizingavailable resources

• Must have a valid Texas driver's license
• Driving record mustcomply withCCG's automobile insurance carrier requirements
• Must have liability insurance coverage and reliable personal transportation
• Ability to travel locally or out of town as required
• Mileage reimbursement is offered when applicable
• Must successfully meet all compliance background check requirements for federal funding throughout employment

• Short Term,Long Term Disability and Basic Life Insurance at no cost
• Medical, Dental and Vision Insurance
• 401(k) with a company match
• Paid Time Off
• (12)
  Paid Company Holidays
• And more!

Become a part of the team that supports the education andassistanceof over 50,000 lives per year in Texas!

Child Care Groupis  an Equal Opportunity/Affirmative Action employer.