Customer Support Specialist, Chat and Email; Level 2
Job in
Dallas, Dallas County, Texas, 75247, USA
Listed on 2026-09-09
Listing for:
Etech
Full Time
position Listed on 2026-09-09
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Call Center / Support, Bilingual
Job Description & How to Apply Below
We are looking for a customer-focused Customer Support Special, Chat and Chat (Level
2) who is passionate about delivering exceptional service and creating positive customer experiences. This role is ideal for someone who thrives in a fast-paced environment, takes ownership of customer outcomes, and is committed to continuously improving the support experience. As a Customer Support Specialist, Chat and Email, you'll serve as a trusted resource for customers by resolving inquiries with empathy, accuracy, and professionalism.
You'll be expected to make sound decisions, communicate clearly, and maintain a high level of quality while managing multiple priorities through e-mail/chat channels. This is a middle-tier individual contributor role. Compared to entry level support, you will be trusted with additional workflows and higher complexity cases on a day-to-day basis, drawing on your Trust and Safety experience to exercise sound independent judgment.
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