CSC Customer Service Specialist

CSC Customer Service Specialist 1

Location:

Dallas, TX 75246 (On-Site)

Duration: 6 Months

1. Shift: 11 AM to 7:30 PM

Work Week:
Tuesday to Saturday

2. Shift: 2 PM to 10:30 PM

Work Week:
Sunday to Thursday

This includes answering phones for public and internal (employee, patient, visitor) customers: documentation and dispatch of work requests. Ability to assist in special projects.

• Proficient in ALL phone and work request dispatch responsibilities. Ability to fill in for CR 1's on any shift.
• Monitors environmental alarms: doors, gates, parking lot intercoms & CCTV.
• Assists with the workflow and assignments for patient transporters.
• Leads or participates in projects in support of the department.
• Responsible for providing feedback to leadership regarding ways to improve processes, increase efficiencies, and to maximize the performance of the department.
• Expectations listed are intended to describe essential functions only and management retains the right to reassign duties & responsibilities to this position at any time.
• Performs all position appropriate duties as required in a competent, professional and courteous manner.

• Ability to handle difficult situations; providing conflict resolution if necessary. Excellent customer service skills.
• Ability to read and write in the English language.
• Proficiency with the Microsoft Office Suite of software.
• Ability to comprehend instructions, correspondence, memos and other forms of verbal and written communications.
• Ability to be successful in a stressful, fast-paced environment.

• Experience in an administrative support role and/or customer service preferred. Healthcare, call center, or dispatch service experience preferred.

H.S. Diploma/GED Equivalent

Experience:

1+ year experience required