Customer Service Agent

• Build rapport and trust with clients by consistently delivering exceptional service
• Process and input customer orders
• Run and print shipments from WMS
• Run stock reports to check product availability
• Generate paperwork and information required for customer work orders
• Check orders for special requests
• Expedite and trace orders and notify customers about merchandise activity
• Follow up with other departments to ensure service standards are met
• Verify customers and assure proper invoicing of accounts
• Handle returned merchandise and ensure proper customer credit
• Respond to customer inquiries and complaints regarding work orders, invoicing, shipments, and inventory management
• Liaise between the warehouse, office, and customers regarding account administration, invoicing, and credit changes
• Ensure accuracy of receiving and shipping documents
• Gather and maintain shipping and receiving data and records
• Reconcile receiving and shipping counts with packing lists, purchase orders, and picking documents
• Prepare customer service reports as required by supervisors
• Assist in resolving discrepancies
• Enter and verify data for customer orders, shipments, receipts, physical inventories, and adjustments
• Oversee order paperwork and maintain corresponding files
• Answer phones, operate office machines and computers, greet customers and visitors, and correspond with customers
• Route calls, provide general information, direct visitors, and assist drivers at the check-in window
• Cross-train in other administrative staff functions
• Work overtime as dictated by business needs

• Must have a high school diploma or general education degree (GED)
• 1 year experience in Customer Service-related capacity
• Must be able to work in unregulated temperatures within the warehouse during warmer and colder months
• Intermediate computer skills
• Proficient with MS Office Applications
• WMS functions
• English reading, writing, and verbal skills
• Business writing proficiency
• Intermediate mathematical skills to verify product quantities, count inventory, and perform related duties
• Strong attention to detail and accuracy
• Ability to perform job tasks in a timely manner
• Ability to perform duties with minimal supervision or guidance
• Ability to multi-task
• Effective communication skills
• Ability to adapt to change and thrive in a stimulating, fast-paced work environment
• Ability to lift, carry, push, and pull 21–50 pounds
• Ability to reach above shoulder, reach outward, squat, or kneel
• Preferred: 1–3 years warehouse/logistics support experience
• Preferred: 2–3 years’ experience in Customer Service-related capacity

Demonstrates strong customer service skills with a focus on accuracy in order processing, invoicing, and inventory management. Proficient in using WMS and MS Office applications to support efficient operations and effective communication.

• Customer Service Experience
• WMS Functions
• MS Office Proficiency
• Attention to Detail
• Effective Communication Skills

• Order Processing
• Inventory Management
• Data Entry
• Mathematical Skills
• Shipping and Receiving
• Order Reconciliation
• Customer Order Verification
• Document Preparation
• Problem Resolution
• Multi-tasking

• Adaptability
• Attention to Detail
• Timeliness
• Minimal Supervision
• Effective Communication

• High School Diploma
• GED

• Customer Service
• Warehouse Operations
• Logistics Support
• Order Management
• Shipping Documentation

• WMS
• MS Office Applications