Customer Support Representative

Customer Support Representative

Just Park is the premier partner offering both B2B solutions for destinations and B2C services for drivers, giving us the best of both worlds. We simplify the entire parking experience. From venues and councils to private driveways, our platform makes it simple for drivers to find, book, and pay for parking—while empowering our operating partners to deliver exceptional parking experiences.

We've always believed parking should be easier—from end to end. That's why we, two trailblazing companies—Park Hub and Just Park—have come together to make that vision a reality.

Park Hub revolutionized event parking in the US, optimizing venue operations for a smoother, stress-free experience. Just Park transformed parking in the UK, turning the hunt for a spot into a simple, seamless task.

Now, as one unified company, we're combining expertise to offer a full-service, frictionless parking solution for both businesses and consumers.

The Customer Support Representative is a subject matter expert on Just Park's products, industry best practices and troubleshooting, and acts as the day to day guide for our clients. You'll serve client relationships through regular telephone and email communication, making sure clients understand, internalize and experience the value of our products and service throughout their journey with Just Park. You'll be a front line problem solver, troubleshooting and resolving issues as they arise, triaging and escalating where needed, and building strong long term client relationships along the way.

The role reports to the Head of Customer Support who provides guidance, support and leadership, and it partners closely with the wider CX team to ensure the success of every customer. We're looking for someone upbeat, professional, client focused and proactive, with a deep interest in our products and industry, who wants to help take the Just Park support team to the next level.