Customer Service Rep - Printing Industry

Customer Service Representative - Printing Industry

Location:

south of downtown Dallas - this role is fully onsite!

Pay: $24 - $26.5/hr

Position Overview:

We are seeking a detail-oriented Customer Service Representative to support our B2B printing clients. This role manages job intake and processing, coordinates estimates and proofs, communicates status and shipment information, and serves as the primary point of contact for customer inquiries. The ideal candidate thrives in a fast-paced environment, uses job ticketing and PACE job-processing software, and maintains strong customer relationships while ensuring timely, accurate order fulfillment.

Key Responsibilities:

• Receive and process incoming B2B print orders and requests; create and maintain accurate job tickets.
• Use PACE (job-processing software) to schedule and track jobs through production.
• Prepare and provide estimates or quotes, confirm customer requirements, and obtain approvals.
• Coordinate proof production and shipment; track proof delivery and gather customer sign-offs.
• Respond to customer inquiries via phone, email and portal with clear, professional communication and timely follow-up.
• Monitor order status and provide proactive updates to customers and internal teams.
• Collaborate with production, prepress, and shipping teams to resolve issues and ensure on-time delivery.
• Maintain detailed records in Microsoft Office 365 and company CRM; generate basic reports and documentation as needed.
• Ensure high attention to detail for specifications, materials, and billing to minimize errors and rework.
• Escalate complex production, scheduling or billing issues to supervisors and support root-cause resolution.

Qualifications:

• 3+ years customer service experience in a printing or B2B production environment (or similar).
• Hands-on experience with job ticketing systems; familiarity with PACE or demonstrated ability to learn it quickly is a plus.
• Proven ability to work effectively in a fast-paced environment and manage multiple priorities.
• Excellent verbal and written communication; professional phone and email etiquette.
• Strong attention to detail with a focus on accuracy for job specifications and billing.
• Proficient with Microsoft Office 365 (Outlook, Excel, Word) and comfortable using CRM tools.
• Experience coordinating estimates/quotes, proofs, and shipment logistics for print jobs.
• Customer-focused with experience maintaining strong client relationships and managing expectations.
• Problem-solving orientation and ability to escalate and follow through on complex issues.
• High school diploma or equivalent required.

For this position you must be currently authorized to work in the United States. We do not sponsor for this position.