Service Coordinator, Mobile Service Team; BR​/SPEY​/TAY​/AE

Build an Aviation Career You’re Proud OfYour work ties us all together, helping our teams function and operate. Experience opportunities to learn and be a part of an organization that has your back. And with competitive compensation and total rewards, you’ll also enjoy our great perks.

As a Service Coordinator, Mobile Service Team , you'll have the responsibility to act as a liaison between operations, engineering, materials, sales and the customer for product transactions in support of all types of customers (transactional, contractual, PBTH, field service, etc). Understands and implements solutions to maximize the customer experience and the financial requirements of the business unit.

What You'll Do Leadership

• Acts as an advocate for external and internal clients, demonstrating accountability and a commitment to excellence to both the external customer and the company.
• Provides innovative solutions to complex issues, influencing others to ensure customer satisfaction is maintained and company standards and profit margins are maximized.
• Provides team leadership and mentors, coaches, and empowers others to ensure transaction timelines are met or exceeded.
• Provides informal leadership within the business unit, demonstrating integrated thinking when solving problems and implementing continuous improvement practices.
• Adapts to change, demonstrating proactive thinking, assertiveness and initiative to identify potential issues/problems before they arise.
• Builds relationships with both external and internal clients.
• Updates and completes Measures of Performance (MOPS).
• Ensures customer requirements and expectations are confirmed, documented, and communicated to the appropriate team members.
• Acts as a back-up to the Mobile Service Team Manager
• Initiates the required action for response to customer service requests for workscope/order changes, including the maintenance of order information files, and communicates changes to the appropriate personnel. Provides a close liaison with service engineers, operations, logistics, quality and materials.
• Reviews and coordinates all contract/transaction work for the business unit, ensuring both parties adhere to the terms of the contract/agreement.
• Support the event planning and scheduling process according to volume, inventory requirements, technician availability and material availability.
• Supports the day-to-day operations, assigns manpower, coordinates mobile service team activities, authorizes overtime when backing up manager and controls costs.
• Explains pricing, price increases, estimate and invoice changes to customers. Supports customer expectations with respect to estimate changes, summarizing cost-benefit and qualifying repair development costs to customers.
• Prepares, generates and distributes reports, order acknowledgments, estimates and invoices as required. Compare estimates and invoices, identifies and addresses potential cost overruns as they occur.
• Maintains data in the Customer Relationship Management (CRM) or  (SFDC) database.
• Manages documents as per company, customer, and regulatory standards and process. Assures required information is entered into the appropriate computer system (internal and external). Performs assigned system maintenance to various electronic files
• Performs administrative activities necessary for the effective management of the mobile service team, including employee safety, organization goals and objectives and planning, organizing, integrating and measuring the work performed within the mobile service team.

• Projects a positive image in representing the corporation to clients and the community; hosts and coordinates customer visits as needed.
• Cultivates customer loyalty through a commitment to customer…