Valet​/Dock Manager

Description

A Valet position with First Service Residential requires a passion for people and dedication to always providing superior customer service within a luxury residential setting. The Valet position is often demanding and fast-paced, requiring excellent time management and problem-solving skills. Daily, the Valet will interact with residents and guests from varied backgrounds and walks-of-life, and therefore an amicable personality and unflappable disposition are a must for a successful Valet.

Working as a First Service Residential Valet means that your focus is to ensure the needs and requests of residents are met and that each resident has a memorable 5-star, community-living experience. The Valet is a key member of the Concierge team and is responsible for providing a positive first and last impression to residents and guests when they arrive to and depart from the property.

The Valet is expected to proactively approach, greet and acknowledge all residents and guests in a friendly, professional manner and provide quick, responsive customer service.

• Parks and retrieves resident and guest vehicles from specified areas in a safe and efficient manner.
• Successful completion of Museum Tower house car driving training and evaluation program with designated trainer.
• Able to drive and maneuver safely a variety of type and sizes of vehicles, while adhering to all internal safety controls and state traffic regulations and laws.
• Capable to provide professional operation of the house car shuttle service to pick up and drop off passengers as directed.
• Immediately, report any concerns and incidents regarding position responsibilities or assigned duties to management, concierge or leadership on site.
• Capable of operating both automatic and manual transmission vehicles.
• Provides claim checks and instructs residents and/or guests on how to reclaim vehicle.
• Always demonstrates superior customer service and a genuine desire to serve.
• Warmly greets and directs residents and guests arriving to or departing from the property.
• Provides prompt and knowledgeable service to all residents and guests.
• Able to work in an environment that is not necessarily protected from weather and temperature changes with exposure to hot, cold, wet, humid or windy weather conditions for long periods of time.
• Provides accurate and timely documentation of incidents reports, activity logs and status including claim checks, vehicle damage, statements, and conditions which require attention and/or repair.
• Adheres to all Front Desk procedures including, but not limited to: reviewing and completing daily shift checklists. completing incident reports for management; and responding to emergency situations.
• Willing and able to walk resident dog upon request and clean up after the pet when needed.
• Adheres to all First Service Residential's standards for resident and guest services.

Education/Training:

• Must possess a valid driver’s license.
• Employment is subject to review of DMV checks at the discretion of management.
• High school diploma or equivalency required.
• Two to three years of industry experience preferred.
• Must possess excellent verbal and written communication skills.
• Must possess strong organization skills with the ability to effectively manage multiple, competing priorities while remaining composed and professional.
• Must be friendly, courteous, service-oriented, and enjoy working with a variety of people while maintaining professional distance from residents and guests.
• Must be able to work independently with minimal supervision.
• Upon successful hiring and onboarding, all drivers must successfully complete at the discretion of management driver safety courses.

Experience/Knowledge/Abilities:

Proficient in Microsoft Office. Excellent communication skills. Strong working knowledge of customer service principles and practices, ability to perform with minimum supervision and make decisions independently. Ability to multi-task, effectively prioritize workload, meet hard and fast deadlines. Must be a team player. Must possess strong analytical skills. Detail-oriented with multiple tasks, information organization.

As a full-time associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision. In addition, you will be eligible for time off benefits, paid holidays and a 401k with company match. Occasional travel may be required to attend training and…