More jobs:
Customer Service Representative - Warranty
Job in
Dallas, Dallas County, Texas, 75215, USA
Listed on 2026-09-30
Listing for:
Clear Destination Inc.
Full Time
position Listed on 2026-09-30
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep
Job Description & How to Apply Below
- Compile and distribute reporting direct management assigned established on a set schedule as well as on an ad hoc basis using all available data resources including but not limited to company ERP systems.
- Monitor and communicate performance levels and provided operational support for assigned field service repair organizations.
- Support internal partners including but not limited to Sales, Parts, and Product Management in resolving or advising on complex issues and opportunities.
- Approve the referral of unresolved grievances to designated departments for further investigation.
- Performance of all other duties as assigned by direct management or made apparent during the course of the performance of the job.
Experience:
- Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
- Strong ability to work independently and manage one’s time.
- Strong ability to accurately document and record customer/client information.
- Previous experience with computer applications, such as Microsoft Word, PowerPoint, Excel, ERP systems and SAP.
- Strong analytical and problem-solving skills
- Ability to adapt to under change management environment.
- Education/
Experience: - High school diploma or equivalent (Bachelor's degree preferred).
- 8+ years’ experience in customer service, repair services operational support or warranty claims
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