Client Solutions Specialist; Temp

• Compensation: USD 24 - USD 26.4 - hourly

is a consumer tech company with heart. We’re on a mission to solve a human challenge we all face: finding great care for the ones we love. We’re moms and dads and pet parents. We have parents and grandparents, so we understand that everyone, at some point in their lives, could use a helping hand. Our culture and our products reflect that.

Here, entrepreneurs, self-starters, team players, and big thinkers unite behind a common cause. Here, we’re applying data analytics, AI, and the latest technologies to solve universal problems and connect people in new ways. If you like having autonomy, if you thrive on collaboration and building new things, and if you’re all about using your talent for good,  is the place for you.

We are seeking a dedicated and highly skilled Premium Client Solutions Specialist to join our team providing exceptional support to our valued clients. In this role, you will be responsible for resolving client inquiries and issues efficiently and effectively, ensuring a positive and seamless experience. You will be a key point of contact for our clients, demonstrating empathy, problem‑solving skills, and a commitment to providing top‑tier service.

What You’ll Do:

• Issue Resolution & Troubleshooting: Promptly and accurately address client inquiries and resolve issues related to our products or services.
• Inbound Communication Management: Respond to client calls, emails, and other communication channels in a professional and timely manner.
• Detailed Record Keeping: Accurately document all client interactions and issue resolutions in our CRM system (Salesforce preferred).
• Information Provision: Provide clear and comprehensive information to clients regarding our products, services, and policies.
• Escalation Management: Escalate complex issues to appropriate internal teams while maintaining clear communication with the client.
• Process Adherence: Adhere to established service level agreements and company procedures to ensure consistent and high‑quality support.
• Client Feedback Collection: Gather client feedback and identify opportunities for service improvement.
• Team
  
  Collaboration:
  
  Work collaboratively with team members to ensure efficient workflow and knowledge sharing.
• Maintain Performance Standards: Meet or exceed performance metrics related to call handling time, resolution rates, and client satisfaction.

• Proven Customer Service
  
  Experience:
  
  Minimum 5 years of experience in a customer service role, preferably in a fast‑paced environment.
• Excellent Communication
  
  Skills:
  
  Strong verbal and written communication skills with the ability to explain complex information clearly.
• Problem‑Solving Ability: Demonstrated ability to analyze problems, identify solutions, and implement them effectively.
• Empathy and Patience: Ability to understand and address client concerns with empathy and patience.
• Detail‑Oriented: Strong attention to detail and accuracy in documenting client interactions and issue resolutions.
• Technical Proficiency: Proficiency in using CRM systems (Salesforce preferred), Google suites and other relevant software applications.
• Team Player: Ability to work effectively in a team environment and contribute to a positive work culture.
• Adaptability: Ability to adapt to changing priorities and 1 handle multiple tasks simultaneously.

Role Type: Temp/Contract - 90 day coverage
Position

Hours:

Monday - Friday 10:30am - 7:00PM CT
Work Environment: Remote - local to Dallas is highly preferred
Available in more than 20 countries,  is the world’s leading platform for finding and managing high‑quality family care.  is designed to meet the evolving needs of today’s families and caregivers, offering…