Student Services Advisor

Description

What if I told you it is possible to find a Company that lived to educate, inspire and empower others while creating a family atmosphere that truly appreciates and respects their team? Would you apply? What if I threw in strong Company values, outstanding benefits, and the opportunity for you to make a tangible impact and feel appreciated?
See below for a feel of what the Company culture is (REALLY) like. Hint: it's amazing.
At Westcliff, we are constantly striving to be the best while valuing each of our team members as human beings and succeeding together!
Westcliff is a leader in innovative global education. We are respected for our transformative, technologically advanced programs and initiatives with a focus on excellence, social responsibility, and diversity. Our tagline – “Educate. Inspire, Empower.” – is a summary of our Mission Statement. As it suggests, the main focus of our University is to strive to enhance the opportunities of our students and employees to enjoy success through empowerment, as a result of their education and hard work.
By joining the Westcliff team, you’ll be playing a significant role in our growth, having an opportunity to put your personal touch on Westcliff’s progress as we grow and succeed together!

• Provides accurate and relevant guidance to online and/or on-campus students based on their degree program according to university policies and educational goals to support students in their pursuit of satisfactory academic progress and continuous enrollment through graduation
• Holds one-on-one advising sessions with all new and continuing students assigned to him or her each semester to review academic plans, motivation, progress toward degree completion, and general well-being
• Conducts ongoing reviews of student activity and performance to identify predictive factors for concern including absences, failure to submit work, and poor academic performance
• Provides students with timely and thoughtful communication related to course reminders, attendance, upcoming deadlines, and university events, among other items
• Regulates frequency of outreach beyond the minimum requirement to support students who fall into special categories, such as new students, at‑risk students, and students nearing graduation
• Collaborates with at‑risk students to problem‑solve challenges contributing to at‑risk status and identify opportunities to improve status, including course retakes, use of the Academic Resource Center, increased engagement with faculty and peers, time management and study skills, and other strategies as needed
• Conducts exit interviews with students who indicate their intention to withdraw from the program as needed
• Conduct outreach to students who have withdrawn to provide options for re‑entry into the program
• Initiates, responds to, and maintains communication with faculty, academic leadership, and writing/content specialists in the Academic Resource Center to keep all invested parties updated on student statuses and opportunities to support
• Contributes to a departmental repository of resources to aid students with academic and life issues (i.e., transportation, low‑cost healthcare, mental health resources, etc.), and connecting students with those resources as needed
• Actively participates in the planning and execution of campus events designed to support student life, engagement, and success, including new student orientations, workshops, and social events
• Provides all necessary and appropriate documentation to the Office of the Registrar to ensure student statuses and records are accurate and up‑to‑date
• Accurately document student interactions and documents into the student information system
• Contributes to the overall success of the department by performing all other duties as required
• Availability to be on campus on Wednesday and Thursday evening and two weekends every 8 weeks.

• Excellent oral, written, digital, and interpersonal communication skills suitable for a professional work environment
• Understanding of the benefits of higher education and methods of support and intervention that are…