Manager, Vehicle Services Trainer

• Performs the full range of Vehicle Operations Training duties for an assigned region, group, and/or designated product areas.

• Partners with the Curriculum Development team to prepare online and written training materials.

• Works with subject matter experts to ensure that course material and practical/hands‑on experience are designed to achieve desired learning outcomes.

• Executes and shares best practices for ensuring excellence in instructor training and performance.

• Ensures effective delivery of training and solutions to support the highest competence given the level of knowledge and skill required.

• Conducts pilot training and provides feedback to adjust materials to better serve Cox team members.

• Contributes to the development and review of new training materials by analyzing technical / learner feedback and adapting materials/methods accordingly.

• Measures the effectiveness of training content and delivery.

• Consult with business leaders, to assess tech training needs and deliver development initiatives that improve performance and that drive business results.

• Direct the implementation of training curriculum standards and guidelines, as well as policies and procedures related to various training and educational programs for the associates.

• Translate desired organizational culture into training mechanisms.

• Communicate training department performance against goals and objectives.

• Build and maintain business relationships with key business partners within the organization.

• Problem‑solving; effectively plan, organise, delegate, and follow through to successful resolution.

• Identify training objectives and select appropriate instructional methodologies and procedures such as individual training, group instruction, self‑study, lectures, demonstrations, presentations, and computer‑based training.

• BA/BS + 6 years of relevant work experience. Or MS + 4 years of relevant experience. No Degree and 10 years of relevant experience.

• 5+ years of progressive management experience in professional service, training, in an automotive workplace.

• Hands‑on leadership skills with the ability to thrive under the pressure of a fast‑paced organization.

• Be self‑directed, energetic, and focused on quality.

• Excellent time management, organisational, and problem‑solving skills.

• Terrific communication, interpersonal, and team‑building skills.

• Demonstrated experience in leading large, complex enterprise programs and projects to successful execution.

• Strong leadership, motivational, and influencing skills.

• Ability to quickly assess an opportunity’s potential, leveraging fact‑based analyses and industry experience.

• Travel: 25%

MSCOX