Senior Manager, Student Outreach and Recruitment

Applications must be submitted no later than 11:59 p.m. CT on the day before the listed closing date.

Weekly Work Hours

40

Compensation Range

Staff Range N07

Salary Minimum

$77,200.00 Annually

FLSA

United States of America (Exempt)

Work Location

* All positions are considered on-site roles.

* After six months of employment, some positions may be eligible to apply for a hybrid work arrangement based on job responsibilities, operational needs, supervisor approval, and Dallas College policy.

* Academic (Faculty) positions require an on-campus presence, even when teaching online courses, in accordance with state law.

Position Type

Staff

Position Summary

This position assists the Associate Vice Chancellor, Dean, and Associate Dean in the overall administration and daily operations of seven campus locations supporting over 120,000 students in outreach and recruitment, registration ready activities, and enrollment support.

Required Knowledge, Skills, and Abilities

* Knowledge of the purpose of community colleges and the vision of Dallas College.

* Experience leading or managing major change initiatives including knowledge and skill in process improvement, project planning, conflict resolution, team building, customer service, and data-based decision-making concepts.

* Ability to interpret, understand and apply comprehensive knowledge of innovative technology platforms related to and in support of the holistic student experience (ex: Salesforce, Navigate, Workday, other CRMs or similar platforms).

* General knowledge and experience in working with student success programs.

* Ability to maintain effective communication between students and faculty within the College and external community stakeholders.

* An understanding of contemporary issues in higher education is required through professional development activities.

* Demonstrated ability to work effectively with students from the full range of diverse communities.

* Ability to identify, address, and collaborate with other leaders on solutions to barriers preventing a significant portion of our population from having a job that pays a living wage.

* Experience with current and emerging technology related to student success, including expertise with enrollment management systems and web-based recruitment & retention efforts.

* Ability to utilize technology to access data, maintain records, generate reports and communicate with others.

* Excellent interpersonal skills and the ability to communicate effectively, verbally and in writing, complex ideas and information to a variety of stakeholders/constituents within the Dallas College community network related to career and academic requirements.

* Experience interpreting, articulating, and implementing a variety of regulations, policies, and procedures to ensure compliance with Dallas College, state, and federal requirements.

* An understanding of contemporary issues in higher education is required through professional development activities.

* Demonstrated understanding of the needs of student populations, to include sound knowledge and understanding of the K-16 landscape particularly as it relates to pre-college experience - college readiness, access and transition.

Physical Requirements

Normal physical job functions performed within a standard office environment. Reasonable accommodation may be made to individuals with physical challenges to perform the essential duties and responsibilities.

Minimum Requirements

* Bachelor's degree or higher as confirmed by official transcripts.

* 3 - 5 years of experience in a higher education setting

* Official transcript will be required.

Preferred Qualifications

* One (1) year of experience supervising employees.

* One (1) year of experience in operational planning, policy development, and program outcome/needs assessment.

* Master's degree or higher

* 5 - 7 years of experience in a higher education setting.

* Bilingual or multilingual preferred

* CRM experience (preferably Salesforce)

* Will be subject to a criminal background check. Some positions may be subject to a fingerprint check.
* Key Responsibilities

* Plans, organizes, and direct processes and procedures related to the day-to-day operational management, leadership, and support for Student Outreach & Recruitment

* Provides direct supervision and mentorship of staff at multiple campus locations.

* Manages strong working relationships with various internal departments across Dallas College as well as external stakeholders such as area school districts and their leadership, universities, business, and community-based organizations and serves as lead for focused outreach efforts to increase knowledge of and enrollment at Dallas College.

* Assist in the planning and execution of departmental event management, strategic enrollment marketing, and translating student development theory and best practices into holistic recruitment strategies.

* Conducting regular review and analysis Student Outreach & Recruitment initiatives and strategies with research and analytics…