Admissions Advisor

Position Overview

ACU is affiliated with the fellowship of the Church of Christ. The employee must be a professing Christian and support the Christian mission of ACU. This position reports to the Director of Admissions & Marketing and is responsible for recruiting graduate students to ACU.

• Conduct student conversations and appointments to identify educational goals and disseminate program information to potential students.
• Advise potential students about enrollment, transferability, applicability of prior education, program options, requirements, and progress.
• Provide information on university policies, practices, and rules, using judgment and discretion.
• Assist potential students regarding financial obligations in partnership with university financial staff.
• Use professional knowledge and perspective to relate to new and potential students to establish professional rapport and add to the student experience.
• Provide effective communication with potential and/or current students via telephone, email, and/or in person.
• Use critical thinking and problem‑solving skills to address and resolve student issues and ensure positive student experiences.
• Address potential and/or current student concerns and seek appropriate resolution to problems.
• Assist students by performing appropriate follow‑up and coordination with team members.
• Monitor student participation and progress through the enrollment process to ensure alignment with university policies.
• Proactively identify potential barriers within the student enrollment process and initiate steps resulting in resolution.
• Demonstrate personal and professional integrity (code of ethics).
• Assist students in making informed decisions by providing ethical, timely, accurate, and comprehensive enrollment options and program information.
• Display public support and pride in company initiatives, assist others in seeing the positive aspects of a new initiative, and be seen by other team members as a positive influence.
• Assist with additional work duties or responsibilities as evident or required, and perform other duties as assigned or apparent.

• High-level knowledge of the higher education market and industry.
• High-level understanding of business, education, technology, counseling, and/or nursing programs of study.
• Student- and advisor-oriented with the ability to perform multiple tasks efficiently and effectively.
• Proven ability to work independently and manage multiple tasks efficiently and effectively.
• Customer service or advising experience in an educational environment entailing one‑on‑one interaction is highly preferred.
• High level of interpersonal and communication skills to accurately convey university information.
• Excellent command of professional presentation skills and comfort presenting to groups both large and small.
• Self‑motivated and able to work effectively in a team environment.
• Computer literate and able to learn proprietary software applications.

• Complete New Hire Training Period.
• Technology Tools Training.
• Other training as development needs dictate.

• Bachelor’s degree required;
  Master’s preferred (ACU graduate highly preferred).
• Utilize critical thinking and problem‑solving skills.
• Goal‑oriented and driven to assist people with meeting their educational goals.
• Strong organizational skills.
• Must be able to travel; must possess a valid driver’s license.
• Must have flexible hours conducive to contacting students when available.
• Exceptional verbal and written communication skills.

• Use telephone or headset equipment and work at a computer in a cubicle.
• Work performed in an office environment; sit for 6–8 hours at a time.
• May perform manual operations of general office equipment and lift up to 30 pounds.
• Limited travel may be required; some overnight travel may be necessary.

ACU does not unlawfully discriminate on the basis of race, color, age, sex, disability, genetic information, national or ethnic origin in employment opportunities, in keeping with applicable state and federal law.

ACU conducts background checks on all candidates for employment in security-sensitive positions. As a current employee, it will be determined if you need an additional background check upon hire.

Questions? Contact Human Resources at human resources or call 325‑674‑2359.