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Field Support Technician II — Remote Troubleshooter
Job in
Dallas, Dallas County, Texas, 75215, USA
Listed on 2026-08-03
Listing for:
Kastle Systems
Full Time
position Listed on 2026-08-03
Job specializations:
-
Energy/Power Generation
Field/Service Technician
Job Description & How to Apply Below
Kastle Systems is seeking a Field Support Technician II to assist field technicians and partners via the Field Support Hotline. You will provide professional, technical, and accurate assistance to keep operations moving and to resolve issues remotely when possible.
Responsibilities include courteous support, logging shifts in CATs, documenting calls, and escalating to Tier1/Tier2 as needed. Associate degree and 2–4 years' experience preferred; familiarity with Kastle Access Control and Video
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