Technical Services Specialist

Position Summary

The Technical Services Specialist or Senior Technical Services Specialist plays a critical role in ensuring product quality, technical integrity, and customer satisfaction. This position plans and coordinates technical service and quality activities to ensure products, processes, and documentation meet established internal, customer, and regulatory standards.

You will serve as a trusted technical resource, working cross-functionally with Engineering, Manufacturing, Procurement, and Customers, while supporting field service activities, technical training, and continuous improvement initiatives.

• Perform engineering and technical reviews of design documentation, vendor manuals, and company records to ensure compliance with requirements
• Document findings from technical service activities in alignment with company procedures
• Identify and communicate technical issues, risks, and opportunities for process improvement
• Recommend product or process changes to reduce warranty costs and improve reliability
• Travel for field service visits to support equipment repair and troubleshooting
• Prepare and present technical and program updates to employees and leadership
• Assist in evaluating training needs and supporting budget planning for technical services
• Plan, coordinate, and deliver technical training for internal teams, distributors, and customers
• Develop and contribute to training materials and technical documentation
• Stay current on industry trends, standards, and technical advancements

• Partner with Engineering to ensure quality standards are met for new and existing products
• Apply Statistical Process Control (SPC) tools to analyze data and evaluate process performance
• Maintain working knowledge of applicable government and industry quality standards

• Evaluate technical and quality issues and develop data-driven solutions
• Recommend improvements to processes, procedures, and product design
• Interface with Procurement, Engineering, Manufacturing, Customers, and Vendors to resolve technical or quality concerns
• Support corrective action efforts including CARs, 8D responses, PPAPs, warranty analysis, and customer complaints

• Bachelor’s degree in Mechanical Engineering, Electrical/Electronic Engineering, Manufacturing Engineering, or a related technical field, or equivalent experience
• 3–7+ years of experience in quality, technical services, or manufacturing support roles
• Experience with customized electronic control systems preferred
• Experience supporting or delivering technical training and customer-facing presentations

• Strong understanding of quality systems, document control, PPAP, CAR/8D, SPC, and warranty response processes
• Working knowledge of manufacturing processes, materials, tooling, and production workflows
• Ability to read and interpret engineering drawings, technical documents, and regulatory standards
• Basic to intermediate knowledge of electrical circuits; electrical controls experience is a plus
• Strong analytical, organizational, and problem-solving skills
• Excellent written and verbal communication skills
• Ability to translate technical information for non-technical audiences
• Strong customer focus with professionalism and urgency
• Ability to work independently while collaborating cross-functionally
• Intermediate to advanced proficiency in Microsoft Office, including Word, Excel, and Power Point
• Experience using databases and automated systems to support quality and technical operations

• Ability to travel as needed
• Valid driver’s license and ability to operate a motor vehicle
• Flexibility to work beyond standard business hours as projects require

• Competitive compensation with performance-based bonuses
• Comprehensive benefits including medical, dental, vision, and life insurance
• 401(k) with company match
• Generous paid time off and flexible work arrangements
• Direct exposure to senior leadership and strategic initiatives
• Clear growth opportunities within a stable, globally backed organization
• Collaborative culture focused on innovation, transparency, and continuous improvement

• Backed by a global parent company while maintaining a team-oriented culture
• High-visibility role with real influence on product quality and customer outcomes
• Strong commitment to training, professional development, and internal advancement
• Opportunity to grow into advanced technical, quality leadership, or strategic roles