Customer Success Specialist; m​/f​/d

Overview

The company is the global leader in AR-enabled 3D precision surface inspection tools that are purpose-built for the demanding quality standards of aerospace and aviation. Our application-specific surface inspection tools are fully self-contained, handheld, portable precision measurement systems that work as easily as taking a photo, and empower operators to achieve increased quality, reliability and efficiency in their industrial workflows. This enhances safety standards for industry, ultimately benefiting consumers.

Our customers include the world’s leading aerospace, aviation and wind-turbine blade companies. We are a talented, motivated and supportive team with offices in the US, Germany and Malaysia.

We are looking for a motivated Customer Success Specialist in Dallas, TX to support our growing customer base. As a Customer Success Specialist, you will be a trusted partner to our customers at every stage of their journey with the company – from Pre-Sales, through Go-Live, Post-Sales, and Renewal stages. You’ll ensure our customers derive maximum value from our technology, feel supported, and are positioned for long-term success.

You will work closely with our business development team and our applications engineering team to drive meaningful customer outcomes.

If the role and requirements describe you and your interest, then we look forward to hearing from you!

• Nurture and develop lead relationships during technical discovery phase, with a focus to support progression through the sales funnel
• Own and guide customers through onboarding and product adoption
• Ensure successful system deployment and integration into customer workflows. This includes long-term planning, executing, and progress monitoring
• Cultivate strong relationships with technical and commercial counterparts at customer site
• Proactively engage with customers (including online, or in-person) to understand goals, patterns, challenges, and opportunities
• Conduct product demonstrations (online or in-person) and facilitate effective technical discovery session
• Identify churn risk and partner internally with various stakeholders to deliver corrective actions
• Lead renewal discussions and identify expansion opportunities
• Build customer advocacy through case studies, testimonials, and references

Must-have Requirements

• US citizenship required –
  no exceptions
  .
• Experience in customer success, account management, or related client-facing role (must be in a technical domain, e.g. B2B SaaS)
• Bachelor’s degree (or higher) in engineering (preferably aerospace, electrical, mechanical) or related discipline
• Technical Degree (e.g. bachelor’s in aerospace, mechanical, or industrial engineering). Exposure to business or communications is a plus
• Skilled at simplifying complex technical concepts and presenting to both technical and business stakeholders
• Strong cross-functional collaboration skills with high business acumen
• Familiarity with CRM and customer success tools
• Enthusiasm and eagerness for driving customer success
• 60%+ travel (scheduled in advance, often international)

Nice-to-have Requirements

• Experience with 3D metrology, NDT, or quality inspection systems
• Experience in quality engineering for Aviation-MRO / Aerospace / Wind-Turbine / Automotive industries

• Your work ethic sets the bar for others. You have tons of technical curiosity and uncompromising integrity, that helps ensure customers have a productive and rewarding interaction.
• Excellent interpersonal skills enable you to be effective working with a global and cross-cultural team.
• You have the aptitude to quickly grasp and apply new concepts, which aid your effectiveness with customers.
• Customer-driven changes in priorities and workloads don’t faze you. You lean on your disciplined time management and organizational skills to remain effective.
• Your verbal and written communication demonstrates a strong command of the English language, which empowers you to describe technical topics so that they are easily understood.
• You approach every situation with an engineering mindset – technical depth, analytical thinking, attention to detail and the initiative to anticipate & solve problems
• Competitive salary, tenure-based paid time off (PTO) and industry-leading health plan benefits & excellent retirement plan with employer match.
• Work in a technological field that directly benefits industrial quality & public safety.
• Challenge yourself alongside a fiercely supportive, demanding and fast-paced team; quick path to making decisions
• Long-term career growth within the company’s agile and fast-paced engineering team
• Independence and flexibility to manage your day-to-day work commitments and schedule
• Business travel expenses are always fully covered

The company is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merit and business need.