Robotic Field Service Technician

Pickle Robot is looking for a Robotic Field Service Technician to join our fast-growing field operations team as our primary emergency response and maintenance specialist. This is a highly mobile, reactive role where you'll be dispatched to customer sites across the United States for urgent repairs and short-notice maintenance on our robotic unload systems. When a critical issue arises, you'll be the first responder—getting our robots back up and running to minimize customer downtime.

This is a 75% travel position requiring immediate availability for emergency dispatch to customer sites nationwide.

Your contributions will directly impact customer uptime and the reliability of Pickle's revolutionary material-handling robots. You'll be known to our customers as their rapid-response technical expert and to our operations team as the go-to person who keeps the fleet running. If you're hands‑on, travel-ready, and thrive under pressure in dynamic field environments, this is your chance to make a significant impact.

• Respond to emergency dispatch calls and travel immediately to customer sites for urgent robot repairs and maintenance
• Diagnose and resolve critical mechanical, electrical, and software issues on industrial robot arms, mobile platforms, conveyors, and auxiliary hardware in the field
• Perform emergency repairs to restore system operation and minimize customer downtime during critical operational periods
• Execute rapid troubleshooting of complex electro‑mechanical systems under time‑sensitive conditions
• Conduct preventive and corrective maintenance on robotic unload systems during site visits
• Work closely with the Boston‑based support team to diagnose issues remotely before arrival and coordinate repair strategies
• Use clear written and verbal communication to provide real‑time status updates to customers and internal teams during emergency responses
• Document all field repairs, issue root causes, and resolution steps to improve future response effectiveness
• Maintain emergency repair inventory and coordinate parts shipment to customer sites as needed
• Build strong relationships with customers as their trusted emergency response partner

• Hands‑on experience solving issues with complex electro‑mechanical equipment in field service or maintenance roles (Robotics experience preferred, but experience in automotive, construction, manufacturing, aerospace, industrial equipment, etc. sectors is acceptable)
• Proven ability to work independently and make quick technical decisions under pressure in emergency situations
• Comfortable with 75% travel, often on short notice, including overnight trips and potential weekend/evening availability
• Familiarity with Linux and Windows GUI and CLI for system diagnostics
• Solid working knowledge of wiring/electronics and ability to use diagnostic tools (multimeters, oscilloscope, etc.)
• General understanding of networking (IP addresses, DNS servers, etc.) for troubleshooting connectivity issues
• Ability to read engineering drawings and other engineering‑produced documentation
• Experience reading debug machine output and logs to diagnose software‑related issues
• Ability to follow step‑by‑step safety procedures exactly, including lock‑out‑tag‑out protocols in unfamiliar environments
• Strong communicator with both technical and non‑technical stakeholders, able to explain complex issues clearly under time pressure
• Customer‑focused mindset with the ability to remain calm and professional during high‑stress emergency situations
• Physically capable of lifting and moving up to 50 lbs
• Willingness to work in hot/cold and uncomfortable conditions (warehouses are often not climate‑controlled)
• Valid driver’s license and clean driving record
• High school diploma or equivalent

• 2+ years of field service or emergency maintenance experience
• Spanish language proficiency is extremely valuable and helps us interact with warehouse associate stakeholders
• Experience with industrial robotics, automation systems, or warehouse equipment
• Background in electrical or mechanical troubleshooting
• Prior customer‑facing technical support experience in emergency response roles

• Home‑based…