Field Service Engineer

Field Service Engineer I
• Dallas, TX • $75,000 - $77,000 per year

Shimadzu Scientific Instruments is seeking a Field Service Engineer to provide exceptional service and support for our analytical instrumentation. The role involves repairing, maintaining, and verifying the performance of assigned products, including demo equipment and instruments returned from customers.

• Provide daily repair and maintenance support for assigned products.
• Conduct in-house bench repairs as needed while primarily handling field service calls with limited supervision.
• Travel within the local region (including day and overnight trips) to support customer needs.
• Offer technical support via phone to customers and field personnel regarding repairs, maintenance and installations.

• Associate degree in Electrical Engineering or Technology; a bachelor's degree is preferred.
• At least four years of experience in repairing analytical instrumentation, including HPLC, GC, LCMS, AA, or similar instruments.
• Strong technical knowledge and understanding of these technologies.
• Excellent communication and customer relations skills.
• Willingness to travel.

• Functional Expert – considered a thought leader on a subject.
• Detail Oriented – capable of carrying out a given task with all details necessary to get the task done well.
• Innovative – consistently introduces new ideas and demonstrates original thinking.
• Team Player – works well as a member of a group.
• Thought Provoking – capable of making others think deeply on a subject.

• Instrument Repair.
• Instrument – HPLC.
• Instrument – GC.

Compensation: $75,000 to $77,000 per year (paid semi‑monthly). Additional variable compensation includes an incentive plan (10% of base salary) based on company and service performance, paid semi‑annually, and a year‑end discretionary bonus may also be awarded. The position includes a company car with a fuel card and a company‑paid cell phone.

Benefits: 10 paid vacation days, 8 paid personal days, 8 paid scheduled holidays, and 3 paid floating holidays in the first year; generous short‑term disability program; 401(k) matching and profit‑sharing program; day‑one benefits package; tuition assistance; pet insurance; flexible spending/health savings accounts; and various insurance options.

• For Service, Technical Support, Marketing & Sales Roles: additional compensation is available through an incentive and/or commission plan.
• For employees residing in Connecticut, Massachusetts, New Jersey, and California: additional compensation offered through a cost‑of‑living adjustment (COLA).

Shimadzu Scientific Instruments is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application process, we will provide it.