Service Manager

Overview

As the industry leader in water technology, we are growing and need talented people like you to help us continue to protect the world's most vital resource. Nalco Water, an Ecolab company, seeks a dynamic Service Manager with expertise in cooling infrastructure (micro e‑steam, boiler and wastewater), specifically in startup, commissioning, and mechanical operation of liquid‑to‑liquid cooling applications, technical cooling systems (TCS), and coolant distribution units (CDUs) and the training of field teams and customers.

This role is pivotal in shaping our service and support strategy to ensure system assurance and operational excellence for our mission‑critical customers.

• Serve as the technical service expert on data center cooling systems, with a focus on liquid‑to‑liquid heat exchange and CDU technologies.
• Support training of site level technicians and customers regarding installation, commissioning, maintenance, and troubleshooting activities.
• Manage the service components of startup/commissioning projects and operational activities for CDU and adjacent liquid cooling offerings.
• Collaborate with customers, contractors, and internal teams during new data center builds and retrofits to ensure seamless integration of our cooling systems and services.
• Leverage previous experience to help lead and develop high‑performing teams of technical professionals.
• Manage and complete daily operations of site personnel, chemistry, reporting, budget and maintenance programs.
• Maintain and establish relationships with key contacts.
• Perform most of the positions managed, troubleshoot systems, maintain inventory management, and perform system audits.
• Communicate, report, and resolve issues with minimal support from Operations Management team.

• The primary location for this position is Dallas, TX
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• The territory also covers about a 120‑mile radius of the surrounding area.
• Up to 20% overnight travel may be required.

• Associate's degree.
• 1 year of experience in data center infrastructure or a strong focus on mechanical systems, cooling technologies, and commissioning processes.
• Possess a valid driver's license and acceptable Motor Vehicle Record.
• Immigration sponsorship is not available for this role.

• 3 years experience in water treatment and/or operations and maintenance of wastewater or industrial water operations.
• 3 years experience in data center infrastructure, with a strong focus on mechanical systems, cooling technologies, and commissioning processes.
• Proven track record in data center construction, startup, and operational support.
• Strong understanding of critical facility operations, including redundancy, uptime requirements, and risk mitigation.
• Excellent communication and collaboration skills, with the ability to interface with both technical and non‑technical stakeholders.
• Experience working in a startup or fast‑paced environment is a plus.

• Drive a company vehicle as required to perform job duties (pre‑employment and ongoing motor vehicle record checks will be performed to determine eligibility to drive a company vehicle).
• Ability to perform essential functions of the job, with or without reasonable accommodation.

The total Compensation range for this position is $81,200–$121,700 which includes base pay and target incentive based on performance, per plan terms. Many factors are taken into consideration when determining compensation, such as experience, education, training, geography, etc. We comply with all minimum wage and overtime laws.

Ecolab strives to provide comprehensive and market‑competitive benefits to meet the needs of our associates and their families.

• May need to undergo additional background screens and/or drug/alcohol testing for customer credentialing.
• Be fully vaccinated for COVID‑19, including a booster if eligible, unless a religious or medical accommodation is requested by the applicant and approved by Ecolab.

Ecolab will provide reasonable accommodation (such as a qualified sign…