Technical Subject Matter Expert

Technical Subject Matter Expert Job Scope A Technical Subject Matter Expert can perform all tasks involved with the Service Coordinator III job description.
• Serve as primary in-house support in the area of expertise
• Assist in developing processes and procedures in the area of expertise
• Perform quality control for work performed by others. Travel not required.
• Participate in root-cause analysis activities involving your area of expertise.
• Provide feedback in area of expertise with strategy in efforts to improve FSG standards
• Other duties as required to support the operation of FSG Leadership and Training & Development
• Current on lighting/Development in specific SME applications. Subject Matter Expert Types:
• Lighting
• Electrical
• Estimating
• Energy Management Systems
• Signage

Responsibilities:

* Contributing to the development and verification of technical reference information, including user guides, training manuals, and system requirements.

* Identifying areas where technical solutions would improve business performance
• Provide input to leadership about the different standards for area of expertise
• Involved in discussions with different customers, as needed, to explain in detail the scope of work needed

* Participating and/or leading one-on-one and team sessions with peers, colleagues, partners, and customers that highlight area of expertise in resolution of business issue(s)

* Developing/delivering/leading FSG strategy workshops internally and externally

* Recognize and develop select customer relationships, conducting ongoing, in-depth analysis of customer long-term service issues, and strategies for customer development

As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.