Technical Manager - Commercial AV

Job Duties and Responsibilities Team Leadership & Collaboration

• Lead, mentor, and support Field Engineers, Technicians, and technical staff across multiple sites.
• Promote consistent technical execution, adherence to quality standards, and best practices.
• Provide technical direction through influence and collaboration with project and program leadership.
• Support a culture of safety, accountability, and continuous improvement.
• Perform additional duties as assigned by Program Management.

• Develop, manage, and maintain accurate program-standard cable schedules.
• Create, submit, track, and resolve RFIs in accordance with project and customer requirements.
• Develop and maintain program-wide testing plans, standards, and revision control processes.
• Oversee testing lifecycle activities, including planning, execution support, auditing, and documentation.
• Maintain testing templates, inspection forms, and technical documentation libraries.
• Review engineered drawings, as‑builts, submittals, and technical documentation for accuracy and completeness.
• Provide technical troubleshooting and commissioning support to field teams.
• Manage technical document control and ensure consistent updates across all projects.

• Partner with Technical Director and Sr. Field Engineer – Program Management to define and maintain technical standards and execution strategies.
• Ensure alignment with company technical standards, customer requirements, and program governance.
• Support turnover readiness verification and documentation completeness.
• Identify opportunities for process improvement, standardization, and tool optimization.

• Maintain program-level technical status reports and dashboards.
• Provide regular updates on testing progress, commissioning status, and documentation readiness.
• Track critical technical milestones and support risk identification and mitigation.
• Ensure proper management and calibration of test equipment and records.

• Develop and maintain a field training plan using IES and manufacturer‑based courses.
• Recommend and track certifications required for Field Engineers and technical personnel.
• Stakeholder Communication
• Coordinate communication with clients, General Contractors, and cross‑functional teams to gather requirements, communicate progress, and manage expectations.
• Performance & Process Oversight
• Conduct regular performance reviews of technical personnel and continuously evaluate and enhance processes, methodologies, and tools to improve technical quality and consistency.
• Other responsibilities as assigned.

• Must be self‑motivated, positive in approach, professional, and lead others to create, develop, and implement project process improvements.
• Must promote the culture and mission of IES, as well as program objectives, to all employees, vendors, clients, and business partners.
• Must have proven problem‑solving skills, critical thinking skills, and the ability to effectively read, write, and give oral presentations.
• Must have proven high‑level skills to interpret blueprints and other project documents, including but not limited to scope, specifications, reporting, and quality metrics.
• Must be able to travel within branch territory and/or regional territory as needed.
• Must have the ability to learn Company and customer project management systems.
• Must be able to successfully secure and maintain a Company‑sponsored American Express credit card.

• Must possess at least a high school diploma or equivalent; bachelor’s degree preferred.
• Must have experience in customer interactions and General Contractor interactions.
• Must have a minimum of five (5) years of supervisory or managerial experience.
• Must have a minimum of five (5) years of experience in the telecommunications industry.
• Must be proficient with Microsoft Office (Word, Excel, and MS Project).
• Must meet Company minimum driving standards.
• Must be able to manage multiple tasks/projects simultaneously.
• Must have demonstrated and verifiable ability to create…