Quality Engineer

Job Overview

Job Overview GENERAL SUMMARY Under general direction of the Systems Performance Manager, performs business analysis of operational business units of the department on a project and recurring basis. Performs process analysis of departmental operated and maintained systems and facilities. Participates in financial analysis, operational analysis, business process improvement, cost-benefit analysis of capital projects, activity based costing implementation, development of Key Performance Indicators (KPIs) for the operational business units, implementation of Balanced Scorecard techniques and planning projects.

Assumes lead role in system performance tests and operational analysis, implementation of quality principals and tools to existing systems and substantiation of improvement projects. Systems will include mechanical, electrical, control and civil engineered systems.

• Develops business unit cost of service analysis and makes recommendations for improving processes.
• Acts as an internal consultant by providing direct analytical assistance between operation units on various ad hoc business matters.
• Identifies the type, source, and format of data needed to assess and evaluate departmental initiatives, including long-range strategic plans.
• Coordinates the collection, verification and analysis of financial and operational data to support various project initiatives, such as benchmarking various types of activities, services and systems, evaluation/cost justifications of proposed capital projects and other special projects.
• Analyzes trends in the various departmental business units as assigned and makes recommendations to improve service delivery and systems operation and maintenance.
• Prepares and presents oral and graphical reports to support the business case for assigned projects.
• Conducts special studies as assigned to identify more efficient ways to deliver on capital commitments and further reduce costs.
• Provides a strong quality direction on new systems development efforts to ensure that the systems will meet the performance expected.
• Develops test plans, procedures, tools, meaningful metrics and controls in conducting system performance management activities.
• Employs Six Sigma (DMAIC), Lean Six Sigma, FMECA and other quality methodologies to resolve problems, understand/manage system capabilities and develop solutions to improve departmental business and system processes.
• Leads project teams to identify, coordinate and effectively resolve problems in a timely manner.
• Keeps abreast of aviation industry trends and events as they relate to DFW Airport.

• Bachelor’s degree in an engineering discipline such as Industrial, Electrical, Mechanical, Controls, Civil, Environmental and/or Chemical Engineering.
• Five (5) years of experience in business planning, systems testing and cost of service or quantitative analysis, including one (1) year of activity based management and/or process and systems improvement experience.
• Possession of a valid class C driver's license.

• Knowledge of Six Sigma methodology and quality principles and tools for the service industry.
• Knowledge of basic financial concepts such as Net Present Value (NPV) and Internal Rate of Return (IRR).
• Knowledge of basic accounting principles and practices.
• Knowledge of the principles, practices, and accepted standards of research design, business process improvement, strategic planning, and statistical and engineering analysis.
• Skill in utilizing intermediate to advanced level spreadsheet, database, and presentation software.
• Skill in participating in projects including cross-departmental projects with organization-wide impact.
• Ability to work with senior-level Board staff.
• Strong interpersonal skills (tact, diplomacy and negotiation skills), good conflict resolution and team building skills, and strong oral and written communication skills and work ethic.
• Ability to work with multi-disciplinary teams.
• Ability to write clear and concise reports and correspondence using appropriate business and technical vocabulary and proper grammar and construction.
• Ability…