Dedicated Airline Technical Representative

As an Airline Technical Representative here at Honeywell Aerospace, you will primarily serve in providing technical assistance support and expertise to a major airline based in Tulsa and/or Dallas. In addition, assist our global aerospace customers in the maintenance and troubleshooting of Air Transport and Regional aircraft, specifically focusing on mechanical and electrical systems and components and systems. This could be in the form of telephone, email, onsite visits, and HUB support as needed.

This is an exciting opportunity to join our Americas FSE team as a Dedicated Onsite Field Service Engineer in supporting Honeywell Mechanical and Avionics products. The Aerospace Technical Support Organization, ATS, responds to customer technical inquiries 24 hours a day, 7 days a week. The organization responds to issues globally and across all aerospace products and systems. All team members provide their support for customer satisfaction and added value to Honeywell by ensuring that the required customer, product, and system support exists for timely issue resolution.

You will report directly to our Sr Field Service Manager.

Must work 100% onsite at the Client facility and provide dedicated technical service support. Ideal candidate will require you reside in Dallas, Texas.

• Serve as the single point of contact and customer focal point for technical issues related to Honeywell Aerospace mechanical and avionics/electrical products and systems.
• The on-site support personnel must possess comprehensive knowledge of all Honeywell Aerospace mechanical and avionics products and systems installed on various platforms. This includes a working understanding of aircraft components and systems relevant to the assignment.
• Provide direct troubleshooting assistance to an airline customer – Tulsa/Dallas and responding real-time to customer technical inquiries via phone/email and on-site presence, as necessary.
• Provide frequent (daily & weekly) updates on customer issues and RAIL to leadership to collaborate across internal functions and generate solutions for customers.
• Report imminent AOG and significant issues affecting dispatch or by customer request to ATS.
• Develop a teaming relationship with members of the airline maintenance and engineering staff and OEM representatives.
• Provide on-site field service support by deploying to customer aircraft locations to resolve complex technical issues as required.
• Build relationships with customers with frequent visits to the airline shops (Tulsa) and regularly face-to-face visits/meetings with airline engineering (Dallas).
• Ability to proactively evaluate circumstances and drive resolution of issues.
• Due to the nature of this discipline, on occasion, maybe required to work off‑hours, on weekends, and/or holidays
• Travel: up to 15%

• Minimum 5-10 years’ customer-facing support experience.
• Must have airline maintenance engineering experience.
• Aircraft systems knowledge and troubleshooting experience.
• Experience supporting mechanical and avionics systems.
• Airframe and Powerplant (A&P) license desired.
• High School Diploma or GED or Valid Driver’s License and driving record acceptable to Honeywell Aerospace.

• Bachelor’s degree in engineering or related technical fields or 10 years’ experience in lieu of degree minimum.
• Previous experience troubleshooting APU models such as 131-9A/9B, 331-500 models, aircraft mechanical systems such as environmental control systems, cabin pressure control, oil systems, bleed air, hydraulic, pneumatic systems, thrust reversers, wheels and brakes, actuators, valves, air turbine starters, sensors, and switches.
• Previous experience troubleshooting various Honeywell Avionics products/systems, such as EGPWS, Flight Management Systems, Autopilot, Displays, Integrated Avionics Systems, Radios, TCAS, Radar, SATCOM, etc.
• Strong verbal and written communication skills with the ability to positively influence others and work well within the team environment.
• Strong time management skills with the ability to manage conflicting priorities.
• Exhibits sound independent judgment in assessing priorities, needs, and problem resolution.
• Strong…