Field Application Engineer

For over three decades, Cooler Master has been a trusted partner to tier-1 global technology leaders, delivering pioneering thermal and manufacturing solutions. As AI computing workloads and next-generation data centers continue to push the boundaries of power density, Cooler Master is at the forefront of the industry—manufacturing critical high-density liquid cooling, CDU (Coolant Distribution Units), and advanced thermal infrastructure that power the global AI boom.

Driven by Innovation, Agility, and Professionalism
, our culture is built on the "Cooler Master Spirit"—a collaborative environment rooted in structured discipline, teamwork, and accountability. We offer a fast-paced, technology-driven workplace where high-energy professionals can build the physical infrastructure of the future. If you thrive in a forward-moving atmosphere and want to grow at the speed of the AI revolution, this is the place to define your career.

We are seeking a technically driven and customer-focused Field Applications Engineer (FAE) to support our thermal management and liquid cooling solutions throughout the customer lifecycle. This is a highly mobile,
on-the-road position that requires the engineer to spend the majority of their time working directly at customer sites rather than in a traditional office environment. The role serves as the primary technical liaison between customers, Sales, and Engineering, providing pre-sales consultation, product demonstrations, installation and integration support, troubleshooting, training, and post-sales technical support for data center, AI server, and industrial applications.

Regular travel throughout Texas is required, with approximately 50% travel to customer locations outside the state, as well as occasional international travel for technical and product training at our Asia headquarters.

$100,000–$120,000 annually

• Provide hands-on technical support and expertise to customers during both the pre-sales and post-sales phases.
• Travel regularly to customer sites to support product demonstrations, installations, system integration, commissioning, troubleshooting, and issue resolution.
• Collaborate with the Sales team to understand customer requirements and recommend technical solutions tailored to their applications.
• Conduct onsite customer training to ensure effective product implementation, operation, and adoption.
• Troubleshoot technical issues directly in customer environments and provide timely solutions to support customer satisfaction and system performance.
• Serve as the primary technical liaison between customers and internal Engineering teams by communicating customer feedback, technical requirements, field issues, and product improvement recommendations.
• Support product evaluations, testing, validation, and performance analysis at customer locations.
• Stay current on industry trends, product knowledge, and competitive technologies to provide accurate and relevant technical guidance.
• Collaborate with Engineering, Product Management, Sales, and other cross-functional teams to support customer deployments and new product introductions.
• Prepare technical documentation, field service reports, application recommendations, and customer visit summaries as required.

• Bachelor’s degree in Mechanical Engineering, Thermal Engineering, Electrical Engineering, or a related technical field.
• Minimum of 3–5 years of experience in a Field Applications Engineer, Application Engineer, Technical Support Engineer, Field Service Engineer, or similar customer-facing engineering role.
• Strong understanding of thermal management technologies, including cooling systems, heat sinks, liquid cooling solutions, and related technologies.
• Experience conducting product evaluations, testing, troubleshooting, and performance analysis to optimize customer applications.
• Knowledge of electronic components, circuit design, and electrical systems to support product integration.
• Familiarity with CAD software and thermal simulation tools is preferred.
• Understanding of industry standards, regulations, and best practices related to thermal management and electronic…