Technical Support Engineer

Sunwave Communications is a publicly listed global leader in wireless coverage and RF solutions (stock code: 002115), with its management headquarters in Singapore and a strong international footprint spanning Europe, North America, South America, Asia Pacific, and other key markets worldwide. As a trusted partner to telecom operators, system integrators, and enterprise clients, we are committed to delivering cutting-edge connectivity solutions that empower seamless communication across diverse and demanding environments.

Our global presence, multicultural team, and innovation-driven culture position us at the forefront of the telecommunications industry.

• Provide high-level pre-sales and after-sales technical support to partners and clients globally, including remote and on-site troubleshooting, system optimization, and issue reproduction support for regional and HQ test labs.
• Actively engage in customer communications, bidding, and negotiations for regional projects, tailoring solutions to meet specific client needs and maintaining technical-side customer relationships.
• Support POC trials and commercial deployments, covering site surveys, planning, system configuration and commissioning, verification, and performance testing.
• Develop training materials and conduct training sessions (in-person, online videos, and exams) to enhance partner and end-customer operational capabilities.
• Collaborate with sales and product teams to drive business growth and achieve sales objectives.
• Participate in the IPD process during product and solution development, conducting serviceability reviews and driving product optimization from field service and customer operation perspectives.

• 5+ years of working experience in the telecommunications industry.
• Solid knowledge of wireless technologies (GSM/WCDMA/UMTS/HSPA/CDMA/LTE/5G) and frequency bands.
• Thorough end-to-end understanding of LTE/5G RAN, DAS, core network, and IP networking.
• Ability to perform log analysis, KPI analysis, fault isolation, and system performance testing (coverage, throughput, latency), with the capability to generate clear reports based on test results.
• Strong sense of responsibility, ability to work under pressure, and adaptability to a multicultural, team-oriented environment.
• Ability to exercise discretion and independent judgment in problem-solving.
• Fluency in English is required; proficiency in an additional local language is a strong plus.