Engineering Applications Lead

At Henderson, We're About More Than Just Buildings

We’re about the people, experiences, and longevity of a building. We’re a company of problem-solvers and innovators known for our technical excellence and ability to provide come up with out-of-the-box solutions when it comes to design and construction. We love the process of bringing buildings to life – and keeping them in shape long after the doors open.

As an ESOP, each of our employee-owners are an essential part of our mission to lead the industry in innovation, sustainability, and client experience. With a vision to build a better world, Team Henderson has a people-first culture and diverse portfolio of world-class facilities.

The Engineering Applications Lead is responsible for the operational ownership and lifecycle management of the firm’s engineering application portfolio, ensuring platforms are stable, supported, appropriately versioned, and aligned to business and project delivery needs. This role leads and participates in the coordination of support, upgrades, issue resolution, and continuous improvement activities across engineering tools, working closely with Engineering leadership, enterprise application teams, vendors, and other specialized technical partners.

As a hands‑on leader, this role establishes support and governance practices, prioritizes maintenance and enhancement work, and ensures engineering applications are managed as reliable, business‑critical services while partnering with other teams where integrations or specialized capabilities are required.

• Bachelor’s degree in engineering, information systems, computer science, construction technology, or a related field is required.
• Equivalent years of experience may be considered in lieu of degree.
• 7+ years of experience supporting, administering, or managing engineering/design applications in architecture, engineering, construction, or a related environment required.
• Strong working knowledge of engineering/design platforms such as Revit, AutoCAD, Navisworks, BIM 360, Autodesk Construction Cloud (ACC), Forma, or similar ecosystems required.
• Demonstrated experience with application lifecycle management, including upgrades, version control, release planning, issue resolution, and operational support required.
• Experience managing stakeholder priorities, vendor relationships, and cross‑functional coordination across business and technology teams required.
• Experience leading or coordinating support processes, service improvements, and platform governance required.
• Experience with software configuration, plug‑in management, environment standards, and compatibility considerations across engineering platforms required.
• Prior people leadership or team coordination experience preferred.
• Strong communication, documentation, prioritization, and organizational skills required.
• Experience with incident, problem, and change management practices preferred
• Experience with automation tools, APIs, scripting, or engineering platform customizations is preferred.

• Own the operational health and service delivery model for the engineering applications portfolio.
• Establish and maintain support processes, service expectations, escalation paths, and operating rhythms for engineering platforms.
• Partner with Engineering, IT, and business stakeholders to define priorities, manage trade‑offs, and ensure application services align with operational needs.
• Monitor service performance, recurring issues, and portfolio risks and drive actions to improve stability, usability, and support effectiveness.
• Maintain visibility into application health, major incidents, upgrade readiness, and key service metrics.
• Lead response coordination for major issues impacting engineering applications and ensure appropriate escalation, communication, and resolution follow‑through.
• Establish disciplined incident, problem, and change management practices for the engineering application portfolio.
• Identify trends in support demand and recurring issues and drive root‑cause analysis and corrective actions.
• Balance urgent production support needs with planned maintenance, upgrades, and continuous…