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Tech Lead/Field Engineer
Job in
Dallas, Dallas County, Texas, 75215, USA
Listed on 2025-12-15
Listing for:
SoHo Dragon
Full Time
position Listed on 2025-12-15
Job specializations:
-
Entertainment & Gaming
Game Development / Testing
Job Description & How to Apply Below
SoHo Dragon represents a technology company that specializes in creating interactive display technologies and skill-based arcade games, is seeking a Tech Lead/Field Engineer.
Roles and Responsibilities- Provide superior customer service while tracking and following up with possible issues
- Computer and game repairs on new and existing games
- Review, test, and implement troubleshooting documents for new games
- Managing & dispatching the spare parts for the USA
- L2 support calls for on-field games in the US
- Prepping and making test games ready for various FEC tests.
- Shipping and dispatch handling for test games
- Visit sites for games, set up, and troubleshooting for test games
- Visiting and troubleshooting games at customer sites for some escalation
- Setting up games at major expos in the US. Amusement Expo, Bowl Expo, IAAPA, and smaller distributor expos.
- Minimum 5 years of work experience in the Arcade industry/Coin-operated redemption games
- Professional written and verbal communication and interpersonal skills
- Experience in customer support is a plus
- Preferred working at different manufacturers or large FEC centres
- Forklift operator license
20% of the time
Compensation$60k- $80k. Plus health benefits.
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