Convention Services Manager

City, State: Dallas, Texas

Title: Convention Services Manager

Status: Full-time

Reports to: Director of Convention Services

Pay Range: $60K-$70K annually

Job Summary: The purpose of a Convention Services Manager is to plan, manage and organize the in-house details for large group and convention bookings (guest rooms, menus, themes, set‑up, etc.).

• Participate in negotiating meetings/functions, rooms, rates, and related requirements to maximize room and meeting space, revenues, and profits while delivering a quality guest experience.
• Create and communicate event resumes; recommend and implement procedural changes; act as team leader for all hotel department staff involved in event delivery.
• Plan, upsell and detail the program with the client including verification and modification of space requirements, times, equipment, menus, and decor.
• Evaluate guest needs and industry competitive set to implement product, service and operational changes necessary to ensure guest satisfaction and market dominance.
• Monitor client satisfaction scores in staff helpfulness, food quality, and overall event; lead by influence to exceed brand benchmarks.
• Maintain a flexible schedule to accommodate client needs before and after events.
• Attend operational and client meetings to communicate event details including BEOs and pre‑con's.
• Maintain regular attendance, timeliness, and compliance with work, break, and meal periods.
• Maintain high standards of personal appearance and grooming in compliance with the dress code.
• Perform any other duties as requested by supervisor.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

• Follow corporate and hotel brand standards.
• Take an unpopular stand when necessary to comply with policies.
• Observe and adhere to safety and security procedures.
• Seek out new assignments and assume additional duties when necessary.
• Identify areas that would improve the operation and generate suggestions.
• Reach effective solutions; pose good questions; consult helpful resources; do not stop at the first answer.
• Be reliable in task completion and follow‑up; ensure work responsibilities are covered when absent.
• Takes ownership of all work performed and communicated; completes tasks on time or notifies appropriate person with an alternate plan.
• Work with little or no supervision; work independently.
• Organize resources, perform tasks, and coordinate with other functions to perform work responsibilities efficiently and effectively.
• Manage assignments and responsibilities without becoming overwhelmed; strive to increase productivity.
• Identify and resolve problems in a timely manner; develop alternative solutions; work well in group problem solving situations; gather and analyze information skillfully.
• Demonstrate knowledge of EEO policy and promote a harassment‑free environment; show respect and sensitivity for cultural differences.
• Practice attentive and active listening with all employees; actively participate in meetings, contributing ideas to improve the company.
• Solicit customer feedback to improve service; personally demonstrate a commitment to customer service by anticipating and responding promptly to guest needs.

Bachelor's degree (B.A.) from a four‑year college or university; or one to two years related experience and/or training; or an equivalent combination of education and experience.

• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write advanced correspondence.
• Ability to effectively present information in one‑on‑one and small group situations to customers, clients, and other employees of the organization.
• Ability to interpret and perform basic computer and POS system functions.
• Experience with MS Word required;
  Sales Pro experience is highly desirable.

Moderate noise typical of an office environment.

Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.

Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.

This position will no longer be available after .

Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.