Front Desk Ambassador

Alkami is a leading cloud-based digital banking solutions provider for financial institutions in the United States that helps clients to transform through retail and business banking, digital account opening and loan origination, payment fraud prevention, and data analytics and engagement solutions.
* Alkami’s Mobile App Platform has been certified by J.D. Power for providing clients with “An Outstanding Mobile Banking Platform Experience.”
* Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech;
Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). Through our bold investments in technology and people, we empower our clients to grow confidently, adapt quickly, and build thriving digital banking communities through tailored experiences for over 19.5M users.

As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title.

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The Front Desk Ambassador will have the primary responsibilities to provide day-to-day consistent performance and fulfilling the important role this position has within the company. The Front Desk Ambassador is the first impression given to agency vendors and clients, and it/you must reflect a positive and professional image in appearance, facial expressions and voice inflections, both over the phone and in-person, welcoming visitors and helping Alkami employees;

treating all with equal importance. Everyone who visits Alkami, be visitor or employee, should feel welcomed.
**** Key Responsibilities & Duties
***** Maintain the front lobby logistics including, signing visitors in and out, with a consistent presence between 9:30 am and 6:30 pm (IST) daily
* Replace the oldest newspapers on the waiting area table with the newest (which will be left on the Alkami front doors or on your desk.
* Answer phones/greet incoming people - Answering and transferring calls, returning voice messages; greet visitors with a smile, ensuring they sign in and contacting their point person via Slack or telephone; answering questions visitors may have by providing a concierge type service when needed
* Assist with client visits to ensure we are prepared when they arrive (may require arriving prior to 9:00 am on occasion)
* Maintain lobby and lobby desk in a clean and orderly manner; report any cleaning issues to the property manager and other vendors as appropriate. Follow all cleaning procedures and protocols to maintain a clean and safe environment per state regulations and internal processes on a daily basis and especially during any pandemic or other natural disasters.
* Adhere to all emergency procedures and maintain Fire Warden List
* Manage the visitor badge systems to ensure we are meeting the best in class security practices, and keeping Alkami secure (such as maintaining temporary badges log, completing quarterly access badges audit for the property management company, running access card reports and monitoring check in/out process, checking security system for alerts and or issues, and being able to check cameras and download recordings for HR/Legal)
* Manage the visitor management module Maintain dock storage in a clean and organized manner
* Shipping & Receiving Responsibilities include but not limited to the following:  Maintain mailroom area in a clean and organized manner; picking up mail from lockbox, sorting all incoming mail and packages; assist with notifying employees of packages delivered and ensure packages are picked up in a timely manner; ensure that the Shipping and Receiving policy is adhered to by Alkamists.
* Use the to schedule meeting conference rooms for large meetings when additional conference space is needed; will work with Managers to obtain conference room requirements.
* Use our internal ticketing systems (JIRA and landlord system) to submit maintenance and HVAC work orders and ensure access is granted for employees to the gym and parking garage; and process business card orders
* Triage the…