Community Lead, Common Desk, Greenville Ave; Energy Square

Overview

About Us Common Desk, a WeWork company, specializes in creating workspace communities where everyone finds a profound sense of belonging. We deliver quality workspace products, services, and amenities inside state-of-the-art buildings over meaningful moments, specialty coffee, and unparalleled hospitality. Since we first opened in 2012, we believe people-focused work spaces are the key to happy professional environments. Our co-working spaces exist to help people enjoy showing up to the office to do what they do best every day of the week.

The Community Team at Common Desk is made up of individuals who are customer-focused, confident, and warm. They have optimistic, friendly energy and tackle repetitive tasks with a can-do attitude. At the location level, we use a lattice approach to space management, meaning Community Associates and Community Leads do a little bit of everything to ensure that no stone at the space is left unturned.

• Build a welcoming community amongst Common Desk members by planning and hosting events and intentional, daily interactions.
• Ensure the location is fully operational, processes are running smoothly, and facilities-related supplies and inventory are well stocked.

• Efficiently handle the day-to-day responsibilities of the space, such as sorting mail, answering phone calls and emails, making coffee for guests, and giving tours.
• Work with the Community Team to ensure the front desk is covered during the building’s set business hours and be an on-site point of contact, easily located on the member floor or at Hospitality Bar.
• Man the location’s Fiction Coffee outpost, if applicable in the location, providing exceptional espresso-based coffee drinks to patrons.
• Execute marketing and sales tasks in tandem with the location’s Senior Community Manager, including but not limited to, managing sales pipeline in Salesforce, posting to the location’s Facebook page, sending in scheduled events weekly, etc.
• Reviewing and analyzing membership trends monthly to guide the following month's ad allocation.
• Conduct New Member Orientation, including educating members on all relevant Common Desk policies and procedures and encouraging usage of the app to activate the space’s amenities.
• Effectively off board members, collecting keycards, keys, and delivering any remaining mail.
• Understand, report on, and forecast rent roll and budget.
• Manage monthly invoicing to members and tenants and complete the location-specific payables approval process.
• Conduct tours of the space for potential new members while sharing benefits tailored to their needs.
• Lead and manage the location’s Community Associate and be responsible for the Community Associate’s time off and expenses in Workday.
• Communicate location-related needs to internal departments and outside vendors.

• You will be customer-centric and member-focused, consistently and authentically enhancing everyone’s workday.
• You will own the hospitality initiatives in the space.
• You will work to create a sense of belonging for all.
• You will clean and service assigned areas in an organized manner according to Common Desk standards.
• You will be flexible and open to new and innovative solutions that improve building health.
• You will present well through appearance and dress.
• You will communicate clearly and effectively to upper management and internal departments.
• You will maintain company standards and expectations.
• You will work strategically and make decisions with confidence and tact.
• You will have a passion and commitment to the business.
• You will be a self-starter, dependable, and solutions-focused.
• You will adhere to the community's rules, guidelines, and best practices to optimize member experience.
• You will operate with understanding, active listening, patience, empathy, and kindness to customers and Common Desk staff alike.
• You will have a willingness to learn. We share feedback, get feedback, and operate in a culture of being open-minded to grow.
• You will aid in creating a collaborative, joy-filled environment amongst our members through events, networking, and personal introductions.