Event Associate

Event Associate

The Event Associate will be expected to provide thoughtful product recommendations that fit the skill/experience level of each athlete. As the Field Associate you'll support the Field/Lead Coach for our in-store sport events both on and off the field. In addition to in-store events, you'll have the opportunity to assist the lead with DICK'S sponsored camps, clinics and programs bringing your passion and expertise for sports to our experiential store.

The job duties and responsibilities of this role include the following:

• Responsible for driving the highest level of customer service, ensuring our teammates are driving the DICK'S common purpose and delivering hassle-free, engaging, athlete-first service.
• Assist the Field Lead/Coach with field programming, guiding our athletes to have fun and participate, safely.
• Build relationships with local schools, community organizations, sports leagues, home school organizations, to leverage for partnerships and field events.
• Work with the Community Team to bring clinics, camps, after school programming, to the Field.
• Assist with providing outstanding teammate training and coaching to deliver on the store vision and experience. This could include one-on-one teammate conversations, facilitating group training sessions and conducting role play exercises.
• Adjust priorities and manage time wisely in a fast-paced, ever-changing environment.
• Adhere to all loss prevention standards.
• Promote company programs including warranty sales, Scorecard (loyalty program), private-label credit cards, and other seasonal promotions.
• Bring to life the power of opinion. Making sure our experience includes product experts who provide consultative advice to our athletes, demonstrating excellent product knowledge.
• Perform other tasks as assigned by management.

• At least 2 years of customer service experience preferred
• Customer-service oriented
• Strong detail orientation