Senior Community Manager

Eleventh Hour Games is a fast growing studio, focused on a passion for top-down action RPGs. We value open communication, close-knit teamwork, and opportunity for ownership and growth! Our mission is to gather and empower the next generation of creators to forge extraordinary games. Extraordinary games build passionate communities, which create passionate people.
Passionate people turn into next year's creators. With our breakout title Last Epoch, we are moving fast into the next round of adventure!

The Senior Community Manager serves as the voice of the player while building, engaging, and growing the game’s global community across social and community platforms. This role partners closely with development, publishing, marketing, PR, customer support, and creative teams to foster meaningful player relationships, drive engagement, monitor sentiment, and provide actionable player insights that inform product, communications, and campaign strategies.

• Develop and execute community engagement strategies to grow, engage, and sustain global player communities across platforms such as Discord, Reddit, forums, social media, and other player-facing channels
• Manage and grow community presence through direct-to-player communications, content creation, announcements, updates, campaigns, community spotlights, and social activations
• Serve as the voice of the player internally by monitoring, analyzing, and synthesizing player sentiment, feedback, trends, and emerging issues into actionable insights for development, marketing, publishing, and leadership teams
• Partner cross-functionally with development, publishing, marketing, PR, customer support, localization, social, and creative teams to align messaging, support campaigns, improve player experience, and strengthen product communications
• Foster positive, inclusive, and safe community spaces while enforcing community standards and empowering community leaders, influencers, moderators, and brand advocates
• Monitor and respond to player feedback, bugs, issues, outages, and crises while supporting clear, timely, and solutions-oriented player communications
• Develop and maintain systems for gathering player feedback through social listening, surveys, Q&As, playtests, feedback sessions, community events, and direct engagement opportunities
• Track, analyze, and report on community growth, engagement, sentiment, and campaign performance using social listening and reporting tools, providing data-informed recommendations to internal stakeholders
• Plan, execute, and evaluate community events, activations, contests, live streams, promotional campaigns, and player-centric initiatives that drive engagement, retention, and brand loyalty
• Work with creative, video, and marketing teams to develop engaging assets and content that resonate with players and support broader business objectives
• Identify opportunities to amplify relevant community conversations, leverage industry trends, and create meaningful engagement that strengthens player relationships
• Support live service operations by collaborating on player communications for game updates, launches, roadmap visibility, and service-related changes
• Build strong relationships with key community voices, influencers, and player groups to strengthen advocacy and expand community reach
• Provide leadership, mentorship, or oversight for moderators, volunteers, or junior community team members as applicable
• Continuously evaluate and improve community strategies, tools, and processes to better support player needs and organizational goals.

• 5+ years of experience in community management, social media, player engagement, or related fields within gaming or digital entertainment
• Must have in-depth and extensive knowledge of Last Epoch and ARPGs
• Must have a webcam and be willing to be on camera including participating on live streams and other public facing events
• Strong understanding of gaming communities, player behaviors, and live service ecosystems
• Experience managing online communities across platforms such as Discord, Reddit, forums, and major social channels
• Excellent written and verbal communication skills
• Prove…