Venue Driver

Position Summary

Be among the first to welcome Music Hall visitors as they arrive at Fair Park! This part‑time position joins dozens of front‑of‑house team members who ensure the comfort, convenience, safety, and security of patrons during their visit to the Music Hall. Venue drivers welcome and assist patrons in getting from adjacent Fair Park parking lots to the Music Hall, and back to their vehicles at the end of each ticketed event.

Overseen by the Senior Event Manager, this role will be cross‑trained in health, safety, and security procedures in addition to core customer service training and responsibilities. In every interaction, Venue Drivers will ensure that all patrons have a safe and positive experience, remind patrons of the venue prohibited items policy, and assist those with mobility challenges.

• Greet patrons in a friendly manner and offer assistance.
• Verbally communicate Fair Park highlights, event details, and upcoming Music Hall programming.
• Escort patrons and staff to their designated Fair Park destination via a 29‑person passenger shuttle or lower passenger capacity electric carts.
• Use a radio for communication and emergency purposes.
• Assist guests with varying needs, including wheelchair or mobility assistance.
• Observe all workplace safety laws and guidelines, including Fair Park speed limits and regulations.
• Maintain vehicles clean, presentable, and damage‑free at all times.
• Conduct daily vehicle inspections for safety, damage, proper function, and misplaced items.
• Clean and dry patron seating areas and other portions of the vehicle between passenger trips as necessary.
• Report all vehicle issues immediately via the appropriate channels.
• Strictly enforce all safety and customer service policies, and escalate to Senior Event Manager as needed.
• Perform occasional light maintenance on vehicles based on individual employee skills.

• Access to consistent method of transportation to/from the Music Hall at Fair Park and other designated work locations.
• Must be 18 years of age or older and hold a valid Class C Texas State Driver’s License.
• Previous experience transporting guests in a motor vehicle.
• Subject to a yearly driving record review from the past 12 months.
• Availability to work nights, weekends, and occasional holidays.
• Availability to work at least 20% of all event shifts—approximately three performance shifts per two‑week engagement.
• Familiarity with walkie‑talkie/radio technology and etiquette.
• Demonstrated ability to assist people in and out of vehicles, including mobility devices.
• Demonstrated punctuality and reliability in scheduling and directed tasks.
• Demonstrated professional and courteous manner and communication style.
• Demonstrated ability to follow oral and written instructions.
• Basic computer skills; ability to use a laptop and smartphone/tablet and check email/workplace messaging/scheduling software.

• High school diploma or equivalent.
• Possess a CDL license with passenger endorsement.
• Fluency in another spoken language or ASL.
• Appreciation of musical theatre or the performing arts in general.

Rare office tasks and computer work. Must be able to traverse the Music Hall and surrounding Fair Park areas multiple times in one shift/day. Must be able to hear and understand patron questions through a headset and in person, and respond verbally in an audible, clear, and polite tone in an environment with several simultaneous conversations.

Must be able to lift/carry up to 50 pounds, push/pull up to 50 pounds, ascend/descend stairs, stand, sit, bend, and walk for extended periods of time. Exposure to a variety of extreme outside weather, temperature, and lighting conditions may occur.

Flexible working hours—evening and weekend shifts available. Professional development opportunities include seminars on Equity, Diversity, Inclusion, & Access (EDIA), emergency preparedness, and safe space training. Occasional access to complimentary and discounted tickets to Music Hall events and other arts organizations.

Broadway Dallas does not discriminate on the basis of race, color, religion, gender, gender expression, age, national origin, disability, marital status, sexual orientation, or military status, in any of its activities or operations. All applicants will be considered equally without regard to these characteristics. The employer will make reasonable accommodations for qualified persons with disabilities as required by law.

The employer reserves the right to change or assign other duties to this position.